Work from home | IT Support Technician (Level 1-2) - MSP / Hybrid Remote Job at Zen Techworks, Seattle, WA

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  • Zen Techworks
  • Seattle, WA

Job Description

Join to apply for the IT Support Technician (Level 1-2) - MSP / Hybrid Remote role at Zen Techworks Get AI-powered advice on this job and more exclusive features. Job Description We’re hiring an experienced Level 1–2 IT Support Technician to provide remote and onsite support for our clients in the Seattle area. You’ll work from home most of the time, with occasional onsite visits, and once a week in the office. If you're a dependable, self-motivated technician who thrives on solving problems and supporting end users, we’d love to hear from you. Responsibilities Provide Tier 1 and Tier 2 technical support to end users Troubleshoot Windows/Mac desktops, laptops, printers, and common business applications Support Microsoft 365 (Teams, OneDrive, SharePoint) environments Set up new users, workstations, and systems Maintain clear ticket notes, accurate time entries, and internal documentation Perform routine system maintenance, updates, and support tasks Assist with escalations, onsite client work, and small IT projects Required Qualifications 2+ years of IT support experience (MSP experience preferred) Strong knowledge of Windows 10/11, Windows Server, and Microsoft 365 Understanding of networking (IP addressing, DNS, DHCP, VPNs) Excellent communication and customer service skills Reliable transportation for local site visits (Seattle metro area) Preferred Qualifications Experience with PSA and RMM tools (Autotask, ConnectWise, Datto, etc.) Certifications such as CompTIA A+, Network+, or Microsoft certifications Experience with firewall, backup, and endpoint management platforms Company Description We’re a growing Managed Services Provider (MSP) based in Seattle. Our team delivers white-glove IT support, cybersecurity, and audio/visual (AV/VC) services to small and mid-sized businesses. We strive to be the trusted resource our clients rely on, not just for technology, but for guidance, reliability, and long-term partnership. What sets us apart is our personalized, relationship-driven approach. We work closely with our clients, treat their problems as our own, and go above and beyond to support them with professionalism and care. We’re looking for someone who shares these values, someone inquisitive, responsible, trustworthy, and committed to doing great work. You should be a strong generalist, confident tackling issues you haven’t seen before, and willing to share what you learn with the team. Our culture is built around respect, balance, and trust. We work hard and take pride in what we do, but we also value time away from the screen. We don’t expect late-night email checks or constant availability, just solid, dependable performance and clear communication. Emergencies happen, but they’re the exception, not the rule. If you’re looking for a place where you can grow your skills, contribute meaningfully, and maintain a healthy work-life balance, we’d love to meet you. #J-18808-Ljbffr Zen Techworks

Job Tags

Remote job, Local area, Night shift,

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