At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
This is a high-impact leadership role where you will architect, lead, and optimize the full function of marketing operations. You will drive process excellence, systems integration, data governance, and operational enablement across a globally distributed team. We need a decisive, execution-driven leader who thrives in fast-paced environments, communicates clearly, and embodies transparency and integrity. You’ll partner closely with Revenue Operations, Demand Generation, Product, and Sales to ensure marketing execution is precise, agile, and performance-driven. This role will also be a strategic force in goal setting, performance tracking, and ongoing operational planning, owning our weekly, monthly, and annual reporting cadences and business reviews. Your work will directly influence how the marketing organization stays accountable and focused in the short and long term. We want to meet you if you’re passionate about AI, data, planning, and delivering results that accelerate pipeline and revenue.
Duties and Responsibilities:
Marketing Operations Strategy & Leadership
Planning, Reporting, & Performance Tracking
Data, Attribution, & Analytics
Executional Excellence & Campaign Enablement
Cross-Functional Alignment
Qualifications:
Nice-to-Haves
Why Join Us?
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
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