The successful candidate will be responsible for coordinating Production Issues from all Client's departments. The candidate will need strong communication, technical, documentation and negotiating skills for the oversight of end-to-end issue resolution. This is a role which requires strict attention to detail and the ability to multitask. It is preferred that this individual currently understand ITIL fundamentals, the Project Lifecycle workflow and commonly used concepts, practices, and procedures within an IT department.
Job Responsibilities
· Initial investigation to validate an issue
· Assemble technical team
· Communicate with Business and stakeholders
· Schedule and facilitate Incident meetings
· Coordinate efforts through final resolution
· Construct complete and comprehensive documentation
· On-call (Stand By) rotation (Not immediate, but after a period of time)
· On-site 3-days a week
Job Requirements
· Experience with Incident coordination
· Working knowledge of MS Office products
· Strict attention to detail
· Ability to conform to shifting priorities, demands and timelines
· Effective verbal, written and interpersonal communication skills
· Update and maintain documentation, reports and artifacts
· Prepare agendas and coordinate Incident status.
About ValueMomentum
As the largest standalone IT services company focused on insurance, we are uniquely positioned to be the partner of choice for insurance companies looking to transform their business and better serve their customers. Our deep understanding of the insurance industry, combined with our expertise in technology solutions, allows us to offer customized and effective strategies that help our clients stay ahead of the competition. At our company, we take pride in our ability to empower insurers and build a safer, more secure future for everyone.
Our culture – Our fuel
At ValueMomentum, we believe in making employees win by nurturing them from within, collaborating and looking out for each other.
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