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CGI Federal is seeking an experienced Development Lead to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. This role requires expertise in software development, cloud-based contact center platforms, and Medicare-related customer service workflows. You will be responsible for the development and deployment of system functionality.
The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers. **This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to go to a CGI Federal office two days per week** Planning and managing application development activities for all NGD systems.
Leading the development team during NGD project phases using Agile practices (i.e SAFe, Scrum, Kanban).
Define and implement best practices for application O&M (particularly enhancements), software development, architecture, and system integration.
Providing technical leadership and guidance to project resources.
Offering technical oversight to ensure software quality standards are met.
Monitoring system development and deployment progress.
Addressing system issues/defects, including desktop application, integration application, and all supporting tools.
Oversee application updates and enhancements for Oracle Siebel CRM.
Oversee the development and integration of IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS).
8+ years in software development, with at least 3 years in Medicare call center environments.
Strong knowledge of AWS, Azure, GCP, and cloud-native technologies.
Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS.
Familiarity with SAFe Agile and traditional waterfall approaches.
Understanding of HIPAA, Medicare regulations, and cybersecurity best practices
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