Customer Care Representative Job at Pest Czar, Towson, MD

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  • Pest Czar
  • Towson, MD

Job Description

Job Description

Job Description

Salary: 18.75 per hour

Customer Service Representative (full-time, mostly remote)

ABOUT THE ROLE

As Customer Care Representative, you'll interact with customers and teammates - MOSTLY from the comfort of your own home! Pest Czars Customer Care Representatives act as ambassadors for the brand, services, and company we represent - answering questions, providing solutions, managing tasks with high attention to detail. We are dedicated to offering a positive environment and providing excellent service to our customers. If you fit our purpose and values and can be coached, we want you!

Our Purpose: Giving your property back to YOU

Our Niche: To provide exceptional customer service and results in pest control

Company Values:

Reputation and Integrity

Be Prepared

Clearly Communicate

Be Positive

Be Safe

REQUIREMENTS

Duties:

  • Provide the best customer serviceto residential and commercial customers in the Baltimore metro area
  • Listen to and understand customer problems, requests and instructions
  • Learn all Pest Czar services, explain services to customers and send agreements
  • Set up customer appointments from start to finish
  • Respond to inbound customer calls, emails, and chats as soon as possible
  • Contact customers who are due for services, have pending agreements, or owe payments
  • Clearly explain our services and billing to potential and existing customers
  • Use customer service software, email, web phone systems, and different online platforms to communicate with customers
  • Clearly communicate any instructions or notes on customer interactions
  • Correctly set up customer accounts, subscriptions and billing preferences
  • Ensure invoices and services are accurate and accounts are charged appropriately
  • Route services in most efficient way
  • Investigate and resolve discrepancies/issues in customer accounts
  • Other projects may include helping marketing or sales efforts, creating or reviewing customer reports, etc.
  • Check office mail and enter/deposit check payments

Qualifications:

  • 1-2 years customer service experience
  • Advanced verbal and written communication skills
  • Excellent time management and organizational skills
  • Attention to detail and accuracy
  • Ability to stay focused and responsive while completing a to-do list
  • An upbeat and eager attitude
  • A habit of meeting or exceeding goals
  • Must be able to learn from remote video trainings, Zoom calls, phone calls, and occasional in person supervision as required
  • Proficient with online tools like Zoom, Google Docs, Google Sheets, Podium, webphones
  • Must meet Quality Pro standards. Background check and drug test required.

Work from home requirements:

  • You must be working at a computer and phone during your scheduled shift
  • Your residence must be able to have low noise levels during your scheduled shift
  • Reliable internet access
  • Pest Czar can provide a company laptop, phone and headset
  • Cannot have other distractions or obligations during your shift
  • Use of company phone/headset
  • Meet with co-workers for meetings or trainings occasionally, at least 4-5 times a year
  • May also need to check office for mail/deliveries weekly

Alternating A/B work schedule (with one hour unpaid lunch break on the 8-5 days):

Week A: Mon-Fri 8-5

Week B: Mon-Thurs 8-5, Fri 8-12 and Sat 8-12.

COMPENSATION AND BENEFITS

  • Starting pay $18.75/hr and up, commensurate with experience
  • The flexibility to work from home
  • Vacation days, personal days, sick days
  • Option to enroll in health care plan. Pest Czar pays 65% of your monthly premium
  • Option to enroll in Simple Plan IRA retirement account
  • Opportunities for growth, bonuses

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Remote work, Work from home, Shift work,

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