Job Description

Job Description

Job Description

POSITION SUMMARY: The Case Advocate is a vital member of the Homes for All team, dedicated to empowering those experiencing homelessness within our micro-shelter community to achieve stable, independent housing. This role involves direct, compassionate engagement with residents, providing essential case management support, working with residents to keep the shared community clean, assisting with move-ins and move-outs, and facilitating connections to critical community resources. The Case Advocate works collaboratively within a supportive team to foster a dignified and effective service environment.

DUTIES AND RESPONSIBILITIES:

• Provide respectful and empathetic engagement to adults with histories of chronic homelessness, substance use, and mental illness. Develop strong, trusting relationships to facilitate progress towards stable, independent housing.
• Offer direct assistance with gathering essential documentation, increasing income, employment linkage, and accessing necessary primary healthcare, mental healthcare, and substance use support services as directed by supervisor.
• Serve as a primary resource for residents regarding micro-shelter availability, community referrals, and general service inquiries, responding to inquiries in person, via telephone, and email as directed by supervisor.
• Utilize advanced, evidence-based interventions including harm reduction strategies, motivational interviewing, and non-violent crisis intervention techniques tailored for vulnerable populations.
• Prepare case reports, accurately document all client interactions, and maintain comprehensive case records via the Homeless Management Information System (HMIS).
• Collaborate effectively with peer workers, administrative support, and other team members to create a supportive and effective environment for service delivery to individuals from diverse socio-economic backgrounds.
• Engage effectively and build rapport with individuals from diverse backgrounds, including those considered hard-to-reach.
• Provide respectful, compassionate, and non-judgmental support to individuals in distress.
• Collaborate effectively with team members and external service providers.
• Prepare accurate, comprehensive case reports and maintain meticulous client records.
• Work independently and manage a caseload effectively.

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Diploma or equivalent required. A minimum of two (2) years of experience performing direct client service in the community and human services field is preferred.
• Demonstrated experience working with vulnerable populations, particularly those experiencing homelessness, mental illness, and/or substance use challenges.
• May require a valid driver’s license at the time of appointment.
• Proficiency in operating computer software programs utilized by the program, including HMIS.

PHYSICAL REQUIREMENTS:

• Ability to maintain an on-site presence, including standing and walking for extended periods in a community setting that includes both indoor and outdoor areas.
• Ability to bend, kneel, and perform light cleaning and maintenance tasks.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to respond calmly and promptly to emergencies.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Faith Chapel Cares LLC is a part of the ministry of Faith Chapel Christian Center. Applicants for this position are expected to support and uphold the vision, values, and beliefs of Faith Chapel Christian Center in their work environment and lifestyle.

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