Job Description
Position Purpose & Summary Wedding and Event Make-up Artist providers administer professional makeup services, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.
Essential Functions: - Provide high-quality Bridal and Event makeup.
- Advise guests and suggest service recommendations by analyzing guest needs.
- Perform consultations regarding services and recommended products.
- Accurately maintain and update guest records.
- Arrival promptly for shift for each appointment and perform services within the time allotted for the service.
- Maintain consistent, regular attendance record.
- Properly open and close each shift according to SOPs, transport guest in spa facilities pre- and post- service.
- Accurately perform makeup services as booked by the guest.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and proficiency of services and products while educating guests in these areas.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Develop professional and personalized relationships with regular guests; build strong and loyal clientele.
- Handle guests' questions and concerns professionally and courteously.
- Possess the ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Deliver "I Am Proud" service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities: - Inform Concierge Team if a service is changed to a different service.
- Be flexible with schedule, supporting the needs of the spa.
- Perform prep work and properly clean and restock room as required.
- Ensure adequate stock of supplies (linen management) and equipment; inform when stock is low.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Actively promote all Wellness treatments, services, retail, programs, and promotions.
- Provide accurate details of treatments, packages, services, treatment contraindications, facility, and hours.
- Provide accurate, appropriate, and immediate responses to all requests by guests - ensuring satisfaction.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Utilize spa computers with skill and proficiency, document guest information in electronic record.
- Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
Marginal Functions: - Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements: - Minimum Knowledge & Skills: 2 years' experience in Wedding and Event Makeup, complete makeup kit, portfolio preferred.
- Formal Education and Job-Related Experience: High School graduate.
- License, Registration, and/or Certification Required: Current State of Colorado Cosmetology or Esthetician License.
External and Internal Personal Contact: - Communications:
- Dail y - Communicate with Spa Concierge and Spa Management daily
- Weekly - Spa Management
- Occasionally - Participate in one-on-one coaching sessions.
- Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Additional Licenses and/or Certifications Required: YES NO Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
YES NO Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X Garden of the Gods Resort and Club
Job Tags
Immediate start, Work alone, Flexible hours, Shift work,