Job Description
**Trust & Safety Specialist, Delivery Compliance**
at Instacart San Francisco, CA - Remote **We're transforming the grocery industry**
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, weve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
**OVERVIEW**
We are looking for a motivated Trust & Safety Specialist (Contract) to help grow our Delivery Compliance Team. Delivery Compliance is one of several branches within the Trust & Safety organization and dedicated to ensuring compliance of shopper delivery, health and safety of our customers. This is a unique opportunity for someone who has a compliance background and is willing to engage with cross functional teams to build a strong compliance team in a fast-growing start-up!
Our Trust & Safety team takes a data-driven, customer-first approach to identifying patterns of non-compliant activities, and implements policies and countermeasures to mitigate safety risks. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains safe, and stable for our shoppers, customers, and retail partners.
The role will focus on all operational aspects related to compliance, health & safety at Instacart: product recalls, critical customer food safety escalations, alcohol deliveries, temperature & insulated bag monitoring and several more areas as the team continues to grow. You will be working closely with the team Associates and Lead in executing and optimizing the operations.
**ABOUT THE JOB**
- Execute of day-to-day Food Safety & Delivery Compliance workflows and engage in process improvement projects and policy development
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Strong communication and writing skills with strong attention to details (ex. grammar and tone)
- Ability to multitask, organize and work with rapidly changing priorities
- Conduct investigations to detect misconduct and behavior that raise food safety concerns
- Must be able to work on weekends and have positive attitude to support team work in dynamic operational conditions
- Proficient with excel/google sheets
- Basic knowledge of and understanding of SQL is a plus
**ABOUT YOU**
- Bachelor's degree in food safety/quality or environmental science preferred. 2+ years of practical experience in food safety or similar discipline.
- Experience in customer service or technical support in retail or CPG companies is a plus
- Strong knowledge of food safety best practices
- Passion in building a food safety culture in a fast-growing company
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Thorough and detail-oriented
- *Accommodations & Accessibility**
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an and someone from our team will reach out soon to see how we may be able to assist.
Location (City) * **Voluntary Self ID Questionnaire (US)** At Instacart, we like to think of ourselves as a potluckwhere everyone brings something new, different, and flavorful to the table. We believe our teams wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and were committed to fostering diverse and inclusive teams that reflect the communities we serve.
Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic.
Please note: If you apply for more than one job, you will be asked to fill out the questionnaire for each application.
In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is required as part of our standard application process - but disclosing your demographic information is optional. Any information that you do provide will be recorded and maintained in a confidential file.
- *Self-identification categories**
- **Gender Identity**: How a person identifies their gender, regardless of their gender assigned at birth.
- **LGBTQIA**: A person's sexual identity.
- **Race/Ethnicity**: A persons racial, ethnic or origin identity.
- **Disability Status**: A persons physical or mental impairment which may limit one or more of their major life activities.
- **Military Service**: A person who has spent time serving in any branch of the military (retired or active).
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Asian or Asian-American (A person having origins in any of the original peoples of Asia and the Indian subcontinent including all 48 Asian countries - ie. Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, Vietnam)
Native Hawaiian or other Pacific Islander (A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands)
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I am either currently serving, or have served in the Armed Forces of the United States of America
I am not currently serving, or have not served in the Armed Forces of the United States of America.
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Job Tags
Contract work, Remote job, Weekend work,