Job Description

Job Description

Job Description

Lifetime Assistance – Manager Success Coach
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Trainer- Manager Success Coach
Location: Rochester, NY – Multiple Sites
Department: Human Resources – Learning & Development
Reports To: Manager, Learning & Development
Employment Type: Full-Time – Flexible schedule required
Starting Wage: $60,000 - $65,000 annual salary

Why You Should Work for Lifetime Assistance

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Provide individualized guidance, coaching, and feedback to new and current managers, supporting their transition into leadership roles.
  • Develop and implement curriculum to help leaders strengthen management and interpersonal skills including goal plans and development frameworks.
  • Deliver and coordinate engaging leadership and management training programs in collaboration with the Learning & Development team.
  • Partner with senior leadership to identify learning needs and create opportunities for continuous professional growth.
  • Maintain accurate documentation of all training and development activities in compliance with agency and regulatory standards.
  • Research and share best practices, professional workshops, and continuing education opportunities to support lifelong learning.
  • Support federal and state certification reviews related to staff training as needed.
  • Provide training at various site locations, occasionally during evenings or weekends, to meet program needs.

What You Bring:

• Bachelor’s degree in a related field and two (2) years of experience in I/DD direct services or staff training; or
  Associate’s degree with four (4) years of experience; or eight (8) years of direct service experience with at least one (1) year training others.
  • Proven ability to lead, coach, and inspire others in a professional setting.
  • Strong communication and presentation skills, both written and verbal.
  • Ability to define challenges, collect data, and collaborate toward positive solutions.
  • Experience in leadership instruction, facilitation, or learning design preferred.
  • Must successfully complete SCIP-R (Strategies for Crisis Intervention and Prevention) certification and demonstrate competence in required skills.
  • Flexibility to travel between sites as needed and adjust schedule to meet training needs.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate professional ready to inspire and support emerging leaders, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C., Family Coordinator of Community Services, celebrating her 30th year with us

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