Job Description
American Automation, Inc. is seeking a Queue (Line) Agent with experience delivering exceptional service. The deeply instilled American Automation, Inc. culture is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through “Clear or “TSA” at Denver International Airport, these are the entities we work with and support. Our role is straight forward – keep the line moving with a smile and sometimes a “(loud)” voice!
We are a small but mighty business, -- woman and minority owned and we have a multi year contract at DEN to satisfy the travelling public. We live by the Golden Rule in all that we do -- the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” We apply this to all – the travelling public, TSA, Airport Operations as we work to support the Den Brand and make DEN the #1 Airport in the US!
Join our Team
Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. We are located at the heartbeat of Denver – Denver International Airport (DEN). We support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.
Responsibilities
We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts, weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint. Duties include:
Preferred Qualifications and Skills
Salary:
Be part of a cohesive team with opportunities to build a successful career with global potential
American Automation, Inc.is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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