Job Description

Job Description

Technical Account Manager – Payment Integrations

Full Time position: Mon to Fri from 9am to 6pm

Address: 2 Jericho Plaza , Jericho , NY Suite 304 11753

About Valor PayTech:

Valor PayTech is a rapidly growing fintech company delivering secure, all-in-one payment technology solutions for ISOs, merchants, and business owners. Our mission is to simplify transactions through innovative software and hardware that set the gold standard for intelligent, seamless commerce.

About the Role:

We are seeking a Technical Account Manager (TAM ) with strong payment industry experience to support our ISV and ISO partners. This role is highly client-facing, requiring both technical expertise and excellent communication skills. You will act as the technical point of contact for integrations, troubleshooting, and enhancements while collaborating with internal teams and external partners to deliver seamless payment solutions.

Core Responsibilities:

• Serve as the primary technical contact for ISVs and ISOs
• Manage and resolve integration requests, bug reports, and feature enhancements
• Create and manage 5–10 support tickets per day using internal systems
• Test and validate API fixes, SDK features, and plug-in updates prior to release
• Assist clients in testing endpoints using requests
• Collaborate with developers and third-party software vendors to ensure smooth integrations
• Clearly communicate technical solutions to both technical and non-technical stakeholders
• Troubleshoot integration issues across Windows and Linux environments
• Partner cross-functionally with Product, Engineering, and Sales teams
• Coordinate with offshore development teams (India) to track ticket progress and provide clarifications.

Technical Skills Required:

• Hands-on API integration experience (client-server architecture)
• Proficiency in Python and JavaScript.
• Familiarity with SDKs, plug-ins, and third-party integrations
• Strong command-line tool knowledge (Windows/Linux is a plus)
• Experience with Postman or other API/Web Request testing tools
• Proficiency with ticketing systems (Fresh Desk – internal system I proprietary systems)
• Agile/Scrum workflow experience
• Strong debugging, QA, and troubleshooting skills

Industry & Functional Knowledge:

• Payments industry experience is required (credit card processing, payment platforms, or gateways)
• Understanding of merchant services and ISV/ISO partner models

Soft Skills & Traits:

• Excellent verbal and written communication skills
• Ability to simplify and explain technical concepts to non-technical audiences
• Highly organized and detail-oriented with strong follow-up skills
• Self-motivated and capable of working independently
• Collaborative team player, comfortable working across remote/global teams

Minimum Qualifications:

• 2+ years in technical support, developer relations, and account management.
• Hands-on experience with API testing, troubleshooting, and integration support
• Payments industry experience is required
• Technical skills listed above

Benefits:

• Salary: 80K- 85K
• Paid training
• Paid Time Off (PTO)
• 401(k) with company match
• Comprehensive medical, dental, and vision insurance
• Supportive and collaborative team culture.

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