Job Description
Job Description Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for escalating and communicating status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements operating systems enhancements to improve reliability and performance.
Required Skills - System Administrator (SA-2) with experience in the design, installation, configuration, and maintenance of computer systems and services for USIC customer
- Management of virtual and cloud environments
- Collaborate with SW development team to deploy, test, monitor, and operate customer applications and services
- Collaborate with Information System Security Engineer and Officers (ISSE/O) to conduct patching and configuration changes required to maintain existing System Security Plans (SSP)
- Proven knowledge and experience with Enterprise RedHat Linux, IT System Operations, Kubernetes, Cloud frameworks, and containerization required
- Knowledge of Sun Sparc & Solaris, and Microsoft Windows applications is a plus
Capabilities - Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Qualifications - Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Pay & Benefit Highlights Compensation
- Above market fixed salary or hourly pay.
- Up to $10,000 bonus for each referral.
- Additional bonuses for exceptional performance, assisting with business development and company growth.
Health - 100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible.
- HSA and FSA options.
- 100% paid premiums for dental insurance.
- 100% paid premiums for vision insurance.
Income Protection - 100% paid premiums for short-term disability.
- 100% paid premiums for long-term disability.
- 100% paid premiums for accidental death & dismemberment.
- 100% paid premiums for life insurance with a $200,000 max benefit.
Retirement - 8% company contribution to 401k with immediate vesting.
- 401k pre-tax and Roth options.
Leave - Up to 20 days of flexible paid time off (PTO).
- 11 days of paid floating holidays.
Work-Life Balance - Flexible work schedules including flex time and compressed work period.
- Remote work including partial or fully remote (contract and project-dependent).
View our detailed
Equal Opportunity Employer Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Base-2 Solutions, LLC
Job Tags
Hourly pay, Holiday work, Contract work, Temporary work, Immediate start, Flexible hours,