ServiceNow Consultant Job at Sogeti, Bridgewater, NJ

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  • Sogeti
  • Bridgewater, NJ

Job Description

Key Responsibilities:

  • Design and develop ServiceNow solutions, including workflows, integrations, and customizations, with a focus on HRSD or case management.
  • Develop governance frameworks for Application Management Services (AMS), covering case intake, triaging, resolution, and escalation processes.
  • Implement Agile methodologies to manage and deliver projects.
  • Lead continuous improvement initiatives to enhance ServiceNow solutions and processes.
  • Create and maintain documentation for ServiceNow configurations and processes..
  • Stay up-to-date with the latest ServiceNow features and updates.

Qualifications:

  • Proven experience as a ServiceNow Consultant or similar role, with a focus on HRSD or case management.
  • 7+ years of professional experience
  • Experience in developing governance frameworks for AMS.
  • Strong knowledge of Agile methodologies.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

Good to Have:

  • Understanding of global delivery models.
  • Excellent stakeholder management skills.
  • Experience working with multiple vendors.

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