Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Riskonnect Administrator for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 12+ Months Contract
Location: Hybrid
Salary: As per Market Standards
Role: Riskonnect Administrator
Primary Skills: Riskonnect Administration
Role Description: As a Riskonnect Administrator , you must have at least 4+ years of experience.
Qualifications/Responsibilities:
- Stay apprised of regular Riskonnect application/Salesforce Cloud system maintenance and communicate impacts to functional stakeholders.
- Monitor system availability and performance based on vendor provided dashboards and tools.
- Communicate observed or stakeholder reported system nonavailability to vendor (not otherwise planned or communicated).
- Manage application configurations and update as needed.
- Modify picklist values as requested by stakeholders according to governance.
- Modify picklist values to align with the system changes
- Maintain hierarchy as needed.
- Create and maintain Riskonnect lists for specific end user needs.
- Maintain user requests for enhancements and coordinate with vendor.
- Investigate and resolve common level1 issues reported by end users or detected through monitoring systems before escalating to vendor or internal Technology support team as needed.
- Track issue resolution for issues escalated to vendor.
- Coordinate with the internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single SignOn, etc.) as needed.
- Manage user access requests and licenses in Riskonnect via PAM requests.
- Maintain licenses and communicate with functional owner on users' access in Riskonnect.
- Monitor system logs for suspicious activities and responds to security incidents in a timely manner.
- Review the Vulnerabilities and work with vendor and Security team for remediation
- Perform regular backups of system data through system data extracts to flat files and store OnPrem.
- Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
- Ensure that documentation is UpToDate and accessible to relevant stakeholders.
- Provide and/or build system data extracts and/or reports to relevant stakeholders for reporting needs
- Work with stakeholders for building / providing system data extracts and/or for appropriate audits when requested.
- Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template.
- Be subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders.
- Create new fields/columns as needed per business requirement and reach out to vendor for any assistance needed
- Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures.
- Manage communications with functional partners and vendor.
- Ability to lead and provide guidance to developers on technical requirements for portal enhancements and updates.
Education: Bachelor’s degree in computer science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience: Minimum 4+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Bharat Bhadoria
Recruiter Phone: (412) 730-4118
Equal Employment Opportunity
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