Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...the collection, transfer, recycling, and disposal of non-hazardous waste. We are seeking a reliable and safety-conscious Class B Front Load Driver to operate our front load trucks and help maintain the efficiency and effectiveness of our services. This role is crucial...
Home And Community Bases Services Aide Explore opportunities with Heart 'n Home Hospice and Palliative Care, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are...
...Position Type: Transportation/Bus Operator Date Posted: 5/9/2025 Location: Transportation Date Available: 2025-2026 School Year Closing Date: Initial Deadline June 9 It shall be the policy of the St. Charles Parish School board that no person...
...Join to apply for the Senior Designer role at Skidmore, Owings & Merrill (SOM) . At SOM, we are a collective committed to shaping... ...of a project with periodic supervision by Project Leadership. Exhibits initiative, process innovation, problem solving, and decision quality...
...accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact....