Job Description

Are you looking to join one of the KCs fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance

due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and

sourcing solutions provided relief for residents and managers all over. The issues that plagued

the industry for years were all brought to light when the world shut down due to the

pandemic. This disruption provided Lula with a path to reinvent property maintenance forever.]

Once we found where we were most needed and fully committed to servicing rental properties,

our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved

exponential revenue growth, and expanded to 40+ markets (and counting). Lula is rapidly

expanding into new markets and is seeking to add talented professionals to our growing

Team.

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our

customers and their needs first. To join this team, you will need to show a passion for helping

our customer succeed on our platform, and a desire to grow your career and income. We're

looking for competitive, tenacious, and driven individuals who are ready to embrace the

incentives and rewards that come with success.

2025 Ingram Business Magazines Fastest Growing Company in Kansas City

Ranked Inc. 5000 Fastest Growing Private Companies in the United Statesfor 3 years

Proptech Breakthroughs Work Order Management Solution of the Year

CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values:

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

Position Overview

Serve as a key point of contact for Lula customers and service providers, ensuring all interactions are professional, genuine, and solution-oriented. Responsible for promptly answering calls, scheduling jobs, and following up to confirm successful job completion. Deliver friendly, consistent support to property managers, tenants, and contractors throughout each maintenance project.

Key Responsibilities

• Provide responsive day-to-day support for property managers, tenants, and service providers.
• Maintain clear, updated notes on all assigned projects in Lulas job management system.
• Coordinate job details between Lula Pros, tenants, and property managers.
• Track all projects and bids under your oversight.
• Apply knowledge of residential property maintenance, including common repair types and cost ranges (handyman, electrical, plumbing, HVAC, appliances, drywall, etc.).
• Deliver excellent customer service and maintain accurate, up-to-date records.
• Exercise judgment and make timely decisions to resolve issues.
• Communicate effectivelyboth over the phone and via emailwhile problem solving and managing multiple priorities.
• Proactively address concerns and escalate to leadership when needed.
• Act as liaison between customers and service providers to ensure clear, detailed communication and accurate job completion.
• Overcome objections and obstacles with a positive, solutions-focused attitude.

Role Requirements

• Experience or strong knowledge in property maintenance in the residential rental space.
• Positive, proactive approach with strong prioritization and problem-solving skills.
• Excellent verbal and written communication abilities.
• Effective time management; ability to deliver accurate information under pressure.
• Ability to perform all essential functions with or without reasonable accommodation.
• Thrive in a fast-paced, high-growth startup environment.

Why Lula?

• Supportive, positive, and collaborative team environment.
• Opportunities for professional growth and promotion as the company grows.
• Hands-on mentors and leaders committed to development and success.
• Lula is an equal opportunity employer.

Technical Skills

• Experience with Excel and Outlook.
• Proficiency with web-based software platforms.

Schedule:

• Day shift
• Monday - Friday
• Weekend availability
• Rotating weekends
• This is not a field position. You will be expected to work in our local office located in Overland Park, Kansas

Job Type: Full-time

Salary: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Maintenance coordination: 2 years
• Hands on maintenance experience a plus

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