Job Description

Job Description

Job Description

Are you ready to take your Plumbing career to the next level? With more than 20 years of home service in the Durham and surrounding areas, at JD Service Now, we believe work feels better when you’re surrounded by people who cheer you on, have your back, and treat you like family (the kind you actually want to hang out with). We’re not just offering a job — we’re offering a place where you can grow, thrive, and feel proud of the impact you make every day.

What’s in it for you?

• Competitive WEEKLY (that’s right, every week) pay – with weekly/monthly bonus opportunities.
• Consistent work schedule & PTO – no on call and you dispatch from your home!
• 85% company paid health insurance for you, 20% for your dependents
• 100% company paid dental and vision insurance for you, 20% for your dependents
• 6% 401k match – let’s invest in your future together.
• Take home truck with all gas, maintenance, and tolls covered by us!
• Ongoing training and development – we want you to grow with us!

Job duties:

As a Plumbing Service Technician with JD Service Now, you’ll do more than just fix equipment — you’ll be the bridge between technical know-how and customer care. That means confidently diagnosing plumbing systems, clearly explaining your findings in a way customers can understand, and asking the right questions to uncover their true needs. You’ll perform full home assessments that highlight opportunities to improve comfort, and when the time is right, you’ll seamlessly turn calls over to our Sewer Sales team. At the end of the day, it’s about showing customers the value of partnering with a team that truly has their best interests at heart.

Traits you bring:

• Technical know-how: You’ve got at least 2+ years in Plumbing experience and can confidently troubleshoot, fix, and explain systems like a pro.
• Integrity & drive: You do the right thing, take ownership, and have a “want it” mentality — the kind of person who tackles challenges head-on.
• Professional presence: You show up looking the part — clean uniform, tidy truck, and the kind of attitude that instantly earns customer trust.
• Process & flexibility: You follow consistent processes, but you’re also open-minded and ready to adapt when a better solution comes along.
• Results-focused: Goal-oriented, punctual, and someone who doesn’t call it a day until the job is done right — every time.

Our Dealbreakers — and Why They Matter:

• Showing up late : Customers rely on us, and so do teammates.
• Cutting corners : Safety and quality are non-negotiable.
• Bad vibes : We take our work seriously, but we love a positive team.
• Unwilling to learn : Every day is a chance to get better — if you don’t want that, this isn’t the place for you.

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