Altera is one of the world's leading providers of programmable solutions. With a renewed focus on agility, software-first, and AI-driven solutions, Altera is shaping the future of computing by providing flexible technology, empowering innovators with scalable products, from high-performance to power- and cost-optimized devices for cloud, network, and edge applications. Join us in our journey to becoming the #1 FPGA provider in the world as we redefine the next era of programmable innovations!
We are hiring a cross-functional Platform Administrator Enterprise Web Stack to support the configuration, operations, and technical upkeep of the platforms powering our enterprise web experience. This role requires a systems-oriented thinker who can manage multiple SaaS tools across content management, documentation, training, community, and identity platforms. You'll serve as a super admin across environments, support platform upgrades, troubleshoot support issues, and collaborate closely with infrastructure, content, and engineering teams to maintain platform stability and performance.
Act as super admin across CMS, asset management, documentation, learning, and community platforms
Perform platform configurations such as user roles, group management, metadata/tag structures, and UI settings
Coordinate and execute platform upgrades, patch rollouts, and certificate renewals in coordination with IT
Respond to and triage (within acceptable SLA) Level 1 and Level 2 support tickets from internal users, stakeholders, as well as external users of the website.
Collaborate with DevOps and integration engineers on SSO, permission mapping, and service availability
Maintain audit logs and access permissions, ensuring compliance with security and IT policy
Validate publishing workflows and assist business users with access or configuration-related issues
Monitor platform health, perform routine checks, and escalate issues to vendor support as needed
Maintain configuration documentation, system diagrams, and admin knowledge base
Our compensation reflects the cost of labor within the US market. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance. $ 91.8k - $ 132.9k USD
7+ years of experience working in web enterprise applications, or performing enterprise web application support operations + STEM related Bachelor's Degree (e.g., computer science, computer engineering, software engineering, etc.)
Hands-on experience managing user roles, groups, settings, and configurations in multi-platform environments
Familiarity with web content management systems (e.g., Drupal or equivalent), structured content portals, learning systems, and/or digital communities
Understanding of authentication and access control mechanisms (SSO, OIDC/SAML, group/role mapping)
Ability to triage support tickets and work cross-functionally with IT, business, and vendor teams
Proven ability to learn and be comfortable operating different enterprise applications
Excellent organizational and documentation skills
Comfort working in Agile workflows with tools like Jira, Confluence, or ServiceNow
Experience with Docebo, Khoros, Fluid Topics, and/or other CMS, Community Management Platforms, Learning Management Platforms, or other Content Delivery Platforms is a plus. Experience administering complex SaaS platforms integrated with identity providers or enterprise CRM. Working knowledge of certificate management, platform uptime monitoring, and incident response. Familiarity with structured content publishing workflows (DITA), metadata schemes, or taxonomy management.
Regular
Shift 1 (United States of America)
San Jose, California, United States
Austin, Texas, United States
Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
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