Overview We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction. Responsibilities Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues. Provide expert-level troubleshooting and resolution for complex technical issues. Provide Level 1/Level 2 support for applications and systems. Monitor system performance and proactively identify potential issues. Respond and resolve incident tickets/change requests/service requests within defined SLAs. Perform root cause analysis and implement preventive measures. Collaborate with development and infrastructure teams for issue resolution. Create, maintain and update knowledge base for known issues and support documentation. Participate in on-call rotation and provide after-hours support as needed. Participate in client meetings and status reviews. Ensure compliance with ITIL processes (Incident, Problem, Change Management). Support in application deployment activities, patching and upgrades. Identify the improvement areas/manual activities & work on process improvements/automation. Communicate effectively & provide timely updates to stakeholders and end-users. Manage client escalations and have effective communication with client in calls as required. #J-18808-Ljbffr TechDigital Group
Careers With Purpose As one of the largest not-for-profit health systems in the United States, Sanford Health is always looking to innovate and grow. Grow with us by joining our team of over 18,000 nurses. Our workplace culture focuses on treating patients and ...
100% REMOTE Senior Data Solutions Engineer / Lead Data Engineer Needed for Industry-Leader! This Jobot Job is hosted by: Reed Kellick Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $130,000 - $150,000 per year...
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