Job Description

Job Description

Loom Talent are delighted to be working exclusively on the recruitment of an Operations Director - Luxury Homeware, for a business based in Inglewood, Los Angeles.

Our client provides luxury products to their customers and provides a "white glove" service where quality and customer care is paramount.

As Operations Director - Luxury Homeware, you will be responsible for implementing key performance indicators and best practices to ensure effective operations across the warehouse and logistics teams.

• Develop and implement operational processes and procedures that ensure the efficient and effective functioning of the business

• Implement and monitor KPIs to measure the performance of the business and identify areas for improvement

• Develop and implement best practices to optimise operations and reduce costs

• Oversee the warehouse team, including receiving, inventory management and order fulfilment

• Monitor client satisfaction by analysing data and surveys

• Develop and maintain relationships with vendors and suppliers to ensure timely and cost effective cost of goods and services

• Hiring and monitoring the duties of Operations Department Heads to ensure their alignment with strategic plans

• Facilitate leadership development within the operations team

• Lead with an innovative mindset, which enables unique solutions to operational deficiencies, budgeting limitations or employee complaints

• Meet weekly with the Executive team to relay the progress of organisational strategies or address concerns about current procedures

• Collaborates with other divisions and departments to carry out the organisation's goals and objectives

• Maintain knowledge of emerging technologies and trends in operations management

• Identify training needs and ensures proper training is developed and provided

To be successful in your application you should meet the following key requirements:

• Bachelor's or master's degree in business administration or related field

• Excellent interpersonal and communication skills

• Minimum of 7-10 years of managerial experience

• Proven strategic planning and budgeting experience

• High level of competence in ERP systems and Microsoft Office Suite

• Demonstrated experience in setting, monitoring and meeting quarterly and annual goals

• Experience building and scaling teams and systems

• High level problem solving skills

• An entrepreneurial spirit

As Operations Director - Luxury Homeware, you will receive a competitive salary and benefits package. As part of a global luxury business the role may have a small amount of travel involved to New York and will support the oversees business in London.

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