Job Description

Job Description

Job Description

ABOUT THE ROLE

TLC Home Care is a locally owned, trusted provider of non-medical home care services. We’re looking for a sharp, ambitious Operations & Office Manager to manage caregiver schedules, resolve call-offs, and support our care team.

This is a remote position where you’ll work full days from home on a company-provided laptop. On your assigned days, you will be the first point of contact for urgent caregiver schedule changes or client needs, and calls can come in at any hour (day or night).

This role requires someone who can stay calm under pressure, think quickly, and keep operations running smoothly. It is not compatible with another full-time job or with caregiving responsibilities — you must be able to give your full attention to TLC Home Care during your assigned days.

The position will begin on a trial basis to ensure the right fit. This is also a growth-oriented role. The right candidate will gain exposure to all aspects of running a home care agency, with the potential to step into a leadership role.

RESPONSIBILITIES

• Build and manage daily/weekly caregiver schedules in AxisCare software
• Serve as the first point of contact for caregiver call-offs, including urgent early morning or late evening situations
• Quickly reassign shifts and maintain coverage to ensure seamless client care
• Triage new client referrals and handle all incoming requests through the business phone, ensuring each issue is fully addressed (not passed back as a “to-do” list for the Owner)
• Communicate clearly and respectfully with caregivers and clients to resolve scheduling issues
• Maintain accurate caregiver records (availability, credentials, compliance)
• Track and escalate recurring staffing or scheduling challenges

 

WHAT WE’RE LOOKING FOR

• Strongly preferred: healthcare scheduling, medical office admin, or staffing agency background
• Comfortable using software (AxisCare or similar)
• Highly organized, detail-oriented, and calm under pressure
• Reliable and able to dedicate full attention during assigned days, including urgent early morning or evening calls
• Strong communicator who balances firmness with empathy
• Ambitious, dependable, and eager to take on operational responsibility

 

SCHEDULE & COMPENSATION

• Part-time, 2 back-to-back days each week (days are flexible; ~16–20 hrs/week)
• Each scheduled day is a full 8-hour workday, with urgent calls outside business hours included as part of your role
• $23–27/hr depending on experience
• Paid for full workdays on your assigned schedule
• Laptop provided for remote work
• Flexible, part-time role with potential to expand
• Direct mentorship from the Owner on managing a successful home care agency
• Trial basis to start — ensuring a mutual fit before long-term commitment

Company Description

For over 26 years Jeanette Chrouser, who started the company, has dedicated her life to ensuring the comfort and care of TLC’s clients who have become like family. Beginning her journey as a Certified Nursing Assistant and moving on to receive her Bachelor’s and Master’s of Science in Communicative Disorders, she’s had a wide range of experiences working with youth and the elderly. Her places of employment ranged from nursing homes to schools where she’s worked with individuals as young as pre-schoolers and as far as end-of-life support. Her goal for creating TLC Home Care was to make a difference in individuals’ lives by improving quality of life. After years of operation and countless heartfelt thank you’s from families and loved ones, it’s clear that TLC has done just that.
A+ Rating with Better Business Bureau

Company Description

For over 26 years Jeanette Chrouser, who started the company, has dedicated her life to ensuring the comfort and care of TLC’s clients who have become like family. Beginning her journey as a Certified Nursing Assistant and moving on to receive her Bachelor’s and Master’s of Science in Communicative Disorders, she’s had a wide range of experiences working with youth and the elderly. Her places of employment ranged from nursing homes to schools where she’s worked with individuals as young as pre-schoolers and as far as end-of-life support. Her goal for creating TLC Home Care was to make a difference in individuals’ lives by improving quality of life. After years of operation and countless heartfelt thank you’s from families and loved ones, it’s clear that TLC has done just that. \r\nA+ Rating with Better Business Bureau

Job Tags

Full time, Work at office, Remote work, Flexible hours, Shift work, Night shift, Afternoon shift, 2 days per week, Early shift,

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