Type of Requisition:
RegularClearance Level Must Currently Possess:
SecretClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
NoneJob Family:
Help DeskJob Qualifications:
Skills:
Call Center, Critical Thinking, Customer Service, Information Technology (IT), Standard Operating Procedure (SOP)Certifications:
NoneExperience:
3 + years of related experienceUS Citizenship Required:
YesJob Description:
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies? If so, General Dynamics Information Technology has an exciting opportunity for you.
GDIT is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes:
KNOWLEDGE, SKILLS, ABILITIES:
General experience:
Specialized experience:
WHAT WE ARE LOOKING FOR
You MUST have:
We PREFER you have:
#CharlestonHelpDesk #TSSCE
The likely hourly rate for this position is between $25.93 - $35.09. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneT elecommuting Options:
OnsiteWork Location:
USA SC North CharlestonAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans...full-time and on-site, for most internships. Our internship program is... ...the academic year. Teslas Sales Service and Delivery team... ...Aetna PPO and HSA plans 2 medical plan options with $0 payroll... ...payroll contribution Company Paid (Health Savings Account) HSA...
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