Job Description

Job Description

Job Description

Qualified candidates must reside within the Metro Atlanta, GA area

The Contact Center Specialist (CCS) primary responsibility is for the support and maintenance of the Emergency UnBlinding (EUB) service. The CCS will also support other activities within the TMAC (The Medical Affairs Company) medical information contact center (MICC).

Essential Duties and Responsibilities

Primary Responsibilities:

• First line support for EMC/EUB contact center.
• Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals and a sometimes a translator.
• Log appropriate information in the approved database.
• Secondary Responsibilities:
• Fielding calls from sales reps, consumers, and healthcare professionals on behalf of all clients
• Identify the caller's needs, input his or her information into the database and manage the call or triage the call to the appropriate Medical Information Specialist
• Respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information
  • Check client email and voicemail boxes daily.
  • Document fulfillment.
  • Execute miscellaneous projects within the Medical Information Department

Qualifications

• Associate degree or relevant work experience
• Fluency in English and in local language in country of residence required.
• 2+ yrs. Pharmacy Technician preferred or call center/customer service background required.
• Experienced and proven communication skills (verbal and written)
• Proficient in MS Office platforms/O365 and Outlook, call center databases.

Salary offers to be determined based on experience level and education.

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