Job Description

Manager of Product Education Engineering – HashiCorp This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi‑cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your Role And Responsibilities Lead a team of 4‑6 Education Engineers and Technical Writers who build online tutorials and documentation to help technical practitioners understand and use HashiCorp Terraform, Packer, Vagrant, Waypoint, and Sentinel. Produce written documents, tutorials, videos, and in‑browser interactive labs for the developer portal sections covering the HashiCorp Infrastructure Product Line: Support product launches with clear, navigable, searchable, and useful documentation. Structure content based on educational and information‑architecture best practices, adult learning theory, content and product usage data, and corporate priorities. Produce high‑quality hands‑on tutorials, diagrams, code samples, demo applications, videos, and other educational content that matches our products with the developer problems they solve. Deliver instructor‑led training during company conferences. Support the creation and maintenance of certification exams as product SMEs. Provide R&D with substantive product feedback on feature functionality and workflows. Collaborate with the team that maintains the developer.hashicorp.com web platform to improve the user experience. Qualifications Managed engineers or other people in technical roles for at least two years. Built, deployed, or maintained cloud applications, or held a DevOps role. Built public, step‑by‑step, command‑line tutorials, demos, labs, or other online content. Structured content so that it is navigable and serves user needs. Reviewed and acted on analytics to improve user experiences. Preferred Technical and Professional Experience Production Terraform experience Built and socialized roadmaps, publication schedules, or other planning documents. Managed or mentored content creators. Managed teamwork using Jira, Asana, or other task‑management tools. Written or edited content for a particular voice and style. Production experience with other HashiCorp products Certification in a HashiCorp product Experience creating audio and video content Experience explaining concepts visually by creating graphics, diagrams, and other media Experience in a customer‑facing technical role (examples: technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience) This job can be performed from anywhere in the US. #J-18808-Ljbffr IBM

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