Position: Educational Technology and Platform Specialist (LMS Specialist)
Location: Piscataway NJ location
Duration:12 to 18+ Months
40 hours a week
Hybrid Schedule (3 days on site, 2 days remote) once fully trained
Description:
The Educational Technology and Platform Specialist is a temporary role for 12-18 months that requires a blend of software technical expertise, troubleshooting skills, learning management system administrative responsibilities, and training and development knowledge. The overall purpose of this position is to provide technical support and perform administrative responsibilities on the Learning Network (ILN) platform (learning management system) and provide technical support for Educational Activities customers and partners.
This position functions as an individual contributor.
Key Responsibilities
Specific duties include but are not limited to:
Provides technical support as the Learning Network (ILN) Administrator (learning management system) including researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Assists and/or collaborates with internal and external platform teams to implement ILN technical fixes and enhancements
Keeps abreast of technology and provides recommendations to improve end user support and operations
Writes/updates user guides and documentation regarding the ILN
Uploads courses to ILN as needed
Produces ILN standard and custom reports
Assists with Learning Network implementations of new ILN Partners
Participates in reviewing requirements for ILN enhancements and tests enhancements
Writes ILN testing scripts for UAT (User Acceptance Testing)
Participates in UAT including resolving technical issues, reporting, etc.
Delivers SCORM sales orders, as needed
Prepares product data to be uploaded to internal systems
Processes internal reimbursements to ILN Partners for ILN licenses
Supports the creation of analytics and usage reports for eLearning products, identifying actionable insights, key trends and metrics, user behavior, data/marketing/website optimization opportunities, as well as to respond to institutional customer requests
Gathers, generates, and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists
Updates, edits, and/or enhances existing catalog records for greater discoverability
Submits and monitors project management tickets (JIRA)
Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts, and producing events
Assists with website that supports the Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation
Conducts industry research and landscape assessments within the adult learning space
Works on other Educational Activities projects as needed and assigned
Education and Experience:
Bachelor's degree preferred or equivalent experience
Preferred knowledge in learning management administration, educational technology, and/or technical support
Skills & Other Requirements:
Strong analytical and problem solving skills including being a creative problem solver
Strong comfort with software
Strong customer service, administrative, and software skills
Strict attention to detail
Ability to work well under pressure with deadlines, with the ability to handle multiple projects simultaneously
Knowledge of educational technology platforms including learning management systems
Highly competent in working with Microsoft Office and Google Docs
Excellent oral and written communication skills
Excellent interpersonal skills; ability to work successfully with both internal and external stakeholders
Knowledge of HTML, CSS a plus
Knowledge of JIRA a plus
Exposure working with system requirements a plus
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