Job Description

Position: Educational Technology and Platform Specialist (LMS Specialist)

Location: Piscataway NJ location

Duration:12 to 18+ Months

40 hours a week

Hybrid Schedule (3 days on site, 2 days remote) once fully trained

Description:

The Educational Technology and Platform Specialist is a temporary role for 12-18 months that requires a blend of software technical expertise, troubleshooting skills, learning management system administrative responsibilities, and training and development knowledge. The overall purpose of this position is to provide technical support and perform administrative responsibilities on the Learning Network (ILN) platform (learning management system) and provide technical support for Educational Activities customers and partners.

This position functions as an individual contributor.

Key Responsibilities

Specific duties include but are not limited to:

Provides technical support as the Learning Network (ILN) Administrator (learning management system) including researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

Assists and/or collaborates with internal and external platform teams to implement ILN technical fixes and enhancements

Keeps abreast of technology and provides recommendations to improve end user support and operations

Writes/updates user guides and documentation regarding the ILN

Uploads courses to ILN as needed

Produces ILN standard and custom reports

Assists with Learning Network implementations of new ILN Partners

Participates in reviewing requirements for ILN enhancements and tests enhancements

Writes ILN testing scripts for UAT (User Acceptance Testing)

Participates in UAT including resolving technical issues, reporting, etc.

Delivers SCORM sales orders, as needed

Prepares product data to be uploaded to internal systems

Processes internal reimbursements to ILN Partners for ILN licenses

Supports the creation of analytics and usage reports for eLearning products, identifying actionable insights, key trends and metrics, user behavior, data/marketing/website optimization opportunities, as well as to respond to institutional customer requests

Gathers, generates, and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists

Updates, edits, and/or enhances existing catalog records for greater discoverability

Submits and monitors project management tickets (JIRA)

Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts, and producing events

Assists with website that supports the Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation

Conducts industry research and landscape assessments within the adult learning space

Works on other Educational Activities projects as needed and assigned

Education and Experience:

Bachelor's degree preferred or equivalent experience

Preferred knowledge in learning management administration, educational technology, and/or technical support

Skills & Other Requirements:

Strong analytical and problem solving skills including being a creative problem solver

Strong comfort with software

Strong customer service, administrative, and software skills

Strict attention to detail

Ability to work well under pressure with deadlines, with the ability to handle multiple projects simultaneously

Knowledge of educational technology platforms including learning management systems

Highly competent in working with Microsoft Office and Google Docs

Excellent oral and written communication skills

Excellent interpersonal skills; ability to work successfully with both internal and external stakeholders

Knowledge of HTML, CSS a plus

Knowledge of JIRA a plus

Exposure working with system requirements a plus

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