Job Description

Job Description

Job Description

Coffee Regional Medical Center

IT Physician Liaison

POSITION SUMMARY

• This position facilitates and promotes the use of information technology by management, physicians, nurses, ancillary clinicians, and office staff, with an emphasis on the medical community. Responsible for the planning, implementation, training, support, and ongoing optimization of specific applications which may include: McKesson Paragon, Webstation for Physicians, Practice Partner, associated system interfaces, report writing software, and others as designated.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

A. Knowledge, Skills and Abilities

• Excellent customer service skills.

• Reads and understands the English language.

• Ability to think critically and analytically with little or no supervision

• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

• Ability to process information and prioritize

• Possesses exceptional verbal and written communication skills

• Possesses independent work habits, is self-reliant and self-directed

• Ability to learn, adapt, and change as required by the job functions

• Ability to maintain absolute confidentiality of material and information accessed and reviewed

• Basic computer literacy

• Ability to move freely, reach, bend, and complete light lifting

• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines

• Ability to maintain attendance to meet standard job practices

B. Education

• Bachelor’s degree in information systems preferred

• Or, Associate Degree with certification in clinical field

C. Licensure

D. Experience

• Experience implementing and/or supporting hospital clinical or physician office applications such as Athena Health, Altera Paragon, OneContent

• Healthcare information systems experience preferred

E. Interpersonal skills

• Strong class presentation, facilitation, and management.

• Experience teaching or coaching in a professional environment.

F. Essential technical/motor skills

G. Essential physical requirements

• Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75%. Move up to 50 lbs. rarely during office visits.

H. Essential mental requirements

• Multi-tasking Ability

• Organizational Skills

• Attention to Details

I. Essential sensory requirements

J. Other

K. Equipment used

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

• Level III

B. Age of Patient Populations Served

• No patient contact - none

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

• Develops, coordinates, conducts, maintains, and deliver presentations regarding computer technology and software.

• Establishes and maintains rapport with the medical community in order to establish their comfort level with new and existing systems usage and in order to address their information technology needs and understanding to the fullest extent possible.

• Assists in development of policies, procedures, and training materials for applications.

• Participates in one-on-one and group meetings/training sessions with physicians and other end users to promote and optimize the use of information technology for increasing the efficiency, efficacy, and safety of healthcare within the organization.

• Assesses and reaches timely resolutions of user issues regarding implementation and application support.

• Works with users, fellow IT staff members, the CIO, the Nursing Systems Manager, and software vendors to research, document and correct errors which may occur in the users' operating procedures, applications, or operating systems.

• Documents applications and projects to include the following formats: operational, procedural, end-user.

• Develops testing standards and conducts testing of applications, changes to existing applications, new and up-coming applications, at the following levels: system, functional, unit.

• Interacts with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive image for Hospital.

• Performs other duties as assigned.

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