IT Help Desk Technician Hybrid | Work from home Job at M3 Networks, Southlake, TX

MWtreC8wMTlqSmZoNHp4Ly93d1podWdFOHc9PQ==
  • M3 Networks
  • Southlake, TX

Job Description

Helpdesk Technician 1 85% Work from Home - 15% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support over the phone or email Perform remote troubleshooting Walk the customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you: Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A+ and Network+ certifications are a plus! A little about M3 Networks: Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 300+ 5-Star Google reviews. We care for our employees and clients in a big way. Our total compensation and benefits for this role includes: Salary is based on experience, drive and the value you can bring to the company: and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14+ days of paid time off AND two weeks vacation Company provided gear Our hiring process: Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! M3 Networks

Job Tags

Remote job,

Similar Jobs

Missionwired

Senior Vice President, Nonprofit Sales (Washington) Job at Missionwired

 ...mission, change our country, and have a positive impact on the world. MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into... 

A-Line Staffing Solutions

Healthcare Consultant (Remote/Field) Job at A-Line Staffing Solutions

Job Title: Healthcare ConsultantLocation: Kentucky. Must reside in the following counties:Boyle, Clark, Estill, Fayette, Garrard, Jessamine, Lincoln, Madison, Mercer, and Powell.Shift: Mon-Fri 8am-5pmPay: $30.00/hr.Benefits: Health, Dental, Vision, Life Insurance... 

US Foods, Inc.

CDL A Delivery Truck Driver - Hiring Immediately Job at US Foods, Inc.

 ...HOW we help YOU make it! $10,000 RETENTION BONUS! CDL A Delivery Drivers start at$28.80/hour!(annual increases). Top drivers can...  ...Friday Dispatch: between 3 AM 5 AM Benefits include medical, dental, vision, 401K, life insurance Paid Time Off,... 

Jobleads-US

Software Systems Engineering Job at Jobleads-US

 ...our platform!From the hottest new direct-to-consumer companies to retails most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across... 

LifeStance Health

Licensed Marriage & Family Therapist (LMFT) Job at LifeStance Health

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare...