Status: Full-Time, Non-Exempt
Pay: $22.00/hour
Schedule Options :
Schedule #1: Tuesday–Saturday
Tuesday: 10:30 a.m. – 7:00 p.m.
Wednesday–Saturday: 8:00 a.m. – 4:30 p.m.
Schedule #2: Sunday–Thursday
Monday: 10:30 a.m. – 7:00 p.m.
Sunday, Tuesday–Thursday: 8:00 a.m. – 4:30 p.m.
Job Summary: The Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to achieve long-term housing stability. This position includes creating individualized service plans, coordinating with external partners, and applying trauma-informed care and harm reduction strategies. Responsibilities also include managing a caseload, maintaining accurate documentation, providing crisis intervention, and delivering housing-related support services.
Benefits Offered :
100% employer-paid medical insurance (base tier)
Voluntary dental and vision coverage
Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
403(b) retirement plan with up to 3% employer match
Paid on-the-job training and orientation
Mileage reimbursement
Employee referral program
Opportunities for professional growth and advancement
Client Services
Manage a caseload of 22–30 clients, meeting with them as needed or assigned
Complete navigation assessments within 7 days of shelter entry and enter data into CES for prioritization
Assist clients in obtaining vital documents (e.g., ID, birth certificate, proof of income, Social Security benefits)
Provide referrals, crisis intervention, and support for securing permanent housing
Conduct comprehensive assessments and develop Individual Service Plans with measurable goals
Guide clients through all service phases: assessment, planning, engagement, and implementation
Connect clients to employment assistance, public benefits, healthcare, and other community resources
Apply trauma-informed care, harm reduction, and motivational interviewing techniques
Support clients in developing coping skills and building self-sufficiency
Deliver strengths-based case management focused on sustainable housing outcomes
Conduct crisis and risk assessments with supervisor and team input
Facilitate warm handoffs to housing providers for continuity of care
Collaborate with landlords, housing authorities, case managers, and outreach partners
Attend voucher briefings, case matching meetings, and support CES participation
Assist with housing searches, applications, reasonable accommodations, and move-in logistics
Maintain timely, accurate documentation in HMIS and other approved systems
Team Collaboration
Collaborate with staff and volunteers to support the Mercy House mission and values
Participate in staff meetings and help plan shelter programming and resident activities
Work effectively in a fast-paced, team-oriented environment, demonstrating adaptability, empathy, and professionalism
Administrative Duties
Maintain up-to-date documentation including case notes, assessments, and housing plans
Support data collection and comply with internal and external reporting requirements
Develop familiarity with mental health and substance use treatment models
Use agency-approved software tools and respond to communications promptly
Manage time and tasks independently while remaining responsive to team needs
Perform other duties as assigned
Knowledge and Skills
Understanding of confidentiality laws and ethical standards related to case management
Strong documentation and record-keeping skills
Familiarity with housing systems, benefits enrollment, and the coordinated entry process
Ability to establish rapport and maintain professional boundaries with diverse populations
Education and Experience
Bachelor's degree in Human Services or a related field preferred
Minimum of 1 year of experience working with individuals experiencing homelessness and/or mental health challenges
Candidates without a degree but with at least 2 years of direct experience working with long-term homeless, low-income, or diverse populations are encouraged to apply
Understanding of mental health and recovery support systems is essential
High tolerance and compassion for individuals with urgent and complex needs
General Qualifications
Ability to work effectively with individuals from diverse backgrounds
Strong organizational and time-management skills with the ability to prioritize effectively
Crisis intervention skills and the ability to remain calm under pressure
Excellent verbal and written communication skills
Ability to maintain a safe, respectful, and professional work environment
Strong interpersonal skills and the ability to build collaborative relationships
Physical Requirements
Ability to lift up to 50 pounds
Ability to sit and work at a computer for extended periods
Reliable transportation required
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