Job Description

Job Description

Job Description

The Nickel Hotel is located on bustling Upper King Street. The modernist arched facade, wrought iron balconies and traditional brickwork pays homage to the city's mercantile past as well as its dynamic future.

As the Housekeeping Manager, you will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the hotel's guest rooms and public areas to uphold the highest standards of luxury and service. You will lead a team of housekeeping professionals, manage housekeeping operations, and collaborate with other departments to ensure a seamless and superior guest experience. Additionally, you will oversee inventory, supplies, budgets, and focus on continuous improvement and innovation.

Responsibilities:

• Uphold all Service Standards to ensure exceptional guest experiences.

• Direct the administration of all housekeeping services for guestrooms, public, guest, and non-guest areas, maintaining high standards.

• Supervise staff to ensure adherence to established policies and practices, providing leadership and direction for housekeeping and laundry activities.

• Assist Housekeeping Manager in managing staff, including recruiting, training, scheduling, payroll, and disciplinary procedures.

• Assess staff performance, conduct appraisals, and strategize for improving staff performance.

• Plan work schedules and job duties to ensure adequate services are performed in all areas.

• Regularly inspect and evaluate the physical condition of the property, coordinating necessary work.

• Inspect VIP arrivals and in-house VIPs daily, ensuring their needs are met promptly.

• Provide training, coaching, and counseling to staff, promoting skill enhancement and standards adherence.

• Facilitate monthly inventories and place orders for supplies in line with established budgets.

• Conduct pre-shift briefings for line staff to ensure alignment with objectives and standards.

• Cover other managers' regular assignments during vacations, holidays, or sick leaves, maintaining continuity.

• Develop master cleaning schedules and administer accordingly to ensure standards are met.

• Create engaging training activities for staff to enhance skills and uphold standards.

• Collaborate with the General Manager to develop programs enhancing the guest experience.

• Work closely with other departments to ensure smooth communication and fulfillment of needs.

• Ensure staff understand their job expectations before holding them accountable.

• Maintain awareness of documentation needed and retained in employee files.

• Be familiar with all safety and emergency procedures, including OSHA requirements.

Required Experience:

• Degree or relevant experience in Hospitality, Hotel Management, or a related field.

• 5+ years of experience in housekeeping and hotel management.

• Proficiency in MS Office Suite and housekeeping management software.

• Clear written and verbal communication skills.

• Detail-oriented with the ability to work in a fast-paced environment.

• Excellent follow-up, time management, and listening skills.

• Experience training and managing multilingual staff.

• Strong work ethic and commitment to high standards of cleanliness, integrity, professionalism, and confidentiality.

• Physical ability to stand/move for at least 8 hours per day, perform fast-paced movements, bend, stretch, and lift objects up to 25 pounds.

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight to 10 (8 to 10) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.

The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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