Job Description

Job Description

Job Description

Location: Hybrid Remote (2 Weeks Onsite Training in Miramar, FL)
Schedule: Monday – Friday | 6:00 AM – 3:00 PM

Overview:

We are seeking a reliable and detail-oriented Level 1 Dispatch Service Desk Representative to join our hybrid support team. This early-morning role is critical in ensuring smooth communication, efficient dispatch of field technicians, and accurate ticket handling. The ideal candidate is a proactive problem-solver who thrives in structured environments and can operate independently with minimal supervision.

Key Responsibilities:

• Monitor and respond to incoming service tickets, emails, and calls during assigned hours.
• Accurately log, categorize, and document incidents within the ITSM/ticketing platform.
• Dispatch field technicians based on geography, availability, and issue severity.
• Track technician activity and job progress to ensure prompt resolution.
• Escalate unresolved or high-priority issues to Level 2/3 support as needed.
• Adhere to all documented procedures, SLAs, and escalation protocols.
• Maintain clear and courteous communication with both clients and internal teams.
• Perform basic troubleshooting and issue triage when applicable.
• Ensure smooth hand-off of all open items to the afternoon support team.

Qualifications:

• High school diploma or equivalent required; Associate degree or IT certifications a plus
• 1+ years’ experience in a customer service, service desk, dispatching, or call center role
• Familiarity with ITSM platforms (e.g., ServiceNow, Zendesk, ConnectWise, etc.)
• Basic understanding of IT terms, systems, and troubleshooting procedures
• Excellent communication, multitasking, and organizational skills
• Ability to work independently in a remote/hybrid environment with consistent performance

Preferred Skills:

• ITIL Foundation certification or understanding of ITIL-based workflows
• Experience in 24/7 or shift-based support environments.

Experience:

• Help desk: 1 year (Required)

Shift availability:

• Day Shift (Required)

 

 

Company Description

At L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in:

Contract Staffing

Contract-to-Hire

Direct Hire Placement

Nearshore Staffing Solutions

Our expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service.

Why Choose L2R Consulting?

Tailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates.

Extensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly.

Commitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients.

Whether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success.

Visit our website at or contact us at (888) L2R-6687 to learn more.

Company Description

At L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in:\r\n\r\nContract Staffing\r\n\r\nContract-to-Hire\r\n\r\nDirect Hire Placement\r\n\r\nNearshore Staffing Solutions\r\n\r\nOur expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service.\r\n\r\nWhy Choose L2R Consulting?\r\n\r\nTailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates.\r\n\r\nExtensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly.\r\n\r\nCommitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients.\r\n\r\nWhether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success.\r\n\r\nVisit our website at or contact us at (888) L2R-6687 to learn more.

Job Tags

Contract work, Remote work, Monday to Friday, Shift work, Day shift, Early shift,

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