Job Description

Position Summary

The Healthcare Partnership Coordinator will support the Healthcare Partnership/Account Management Team by managing communication and follow-up between various departments at the Ankeny home office and our customers including case managers and clients. This position will serve as a resource and liaison supporting connectivity and efficient communication, follow-up, and resolution around all communication between Managers of Healthcare Partnerships and all home office departments.

This position can be remote but MUST be local to the Des Moines metro area to work onsite occasionally.

Salary range: $44,585-57,960

Position Responsibilities may include, but not limited to

• While working with Sales Support maintain the centralized escalation management system for high-need customer service cases, acting as the primary liaison between field managers and cross-functional departments to drive timely issue resolution, track progress, document communication, and help create resolution
• Maintain and organize team data folders, including SharePoint sites, Microsoft Teams files, and other shared documents, ensuring field managers have consistent access to up-to-date, well-structured resources
• Cultivate and foster communication and relationships between territory managers, Intake teams, and all other departments
• Support CRM needs as needed such as reporting and clean up assistance
• Provide field team back up, and customer engagement support of Presentations, Conferences, and trainings
• Serve as a point of contact for client inquiries when account managers are unavailable
• Assist inside sales operation needs including the territory manager sample cooler program, CEU organization, and others that arise
• Help coordinate the administration and logistics of the VP and Directors of Account Management including but not limited to expense reports, travel, itineraries, and off-site meetings
• Assist coordinating meeting scheduling and ensure all necessary materials or agendas are needed are prepared in advance to support productive discussions
• Maintain a high level of discretion and confidentiality when dealing with employee and company information
• Help VP and Directors prepare memos, correspondence, business updates, meeting notes, spreadsheets, and Power Point presentations

Required Skills and Experience

• High school diploma or equivalent
• Proven experience managing special projects with minimal supervision and delivering high-quality results
• Exceptional organizational skills with sharp attention to detail and the ability to manage multiple priorities and deadlines simultaneously
• Advanced proficiency in Microsoft Office Suite, including managing multiple Outlook calendars; strong overall tech proficiency
• Proactive mindset with a strong sense of initiative and a go the extra mile approach to support the team and clients
• Creative problem solver with the ability to identify gaps and propose practical, forward-thinking solutions
• Strong team orientation with a collaborative spirit, regularly asks, What else can I do to help?
• Demonstrates sound business judgment, excellent communication abilities, and professionalism in all interactions
• Strong active listening skills combined with empathy, discretion, and a client-first attitude
• Skilled at building respectful, positive, and trusted relationships across teams and with external stakeholders
• Comfortable engaging with senior leadership, clients, and vendors, adapting communication style as needed
• Highly adaptable and capable of setting and adjusting priorities in a fast-paced, dynamic environment
• Confident decision-maker with the ability to exercise sound judgment in ambiguous or evolving situations
• Willingness to be available outside of standard business hours to support urgent needs or emergencies
• Occasional travel required (a few times per year), based on business needs

Preferred Skills and Experience

• Bachelors or Associates degree

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

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