Job Title: General Reservations and Travel Partner Support Agent
Location: Sunrise, Florida (Hybrid/Remote options available)
About Century Cruises Inc.:
Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising.
Position Overview:
Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys.
Key Responsibilities:
• Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat.
• Respond to all new inquiries and reservation requests within 48 hours.
• Provide accurate information about cruise itineraries, promotions, policies, and procedures.
• Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce).
• Support the Travel Partner community with booking support, troubleshooting, and post-booking service.
• Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints.
• Stay current with company updates, new offerings, and industry trends to better serve guests and partners.
• Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution.
• Deliver an exceptional service experience that reflects Century’s luxury brand standards.
Qualifications:
• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries.
• Strong problem-solving skills and a proactive approach to customer needs.
• Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience working with travel agents, consortia, or tour operators.
• Background in luxury travel or hospitality preferred.
• Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus.
• Ability to handle high-volume inquiries while maintaining a focus on quality service.
Compensation and Benefits:
Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities.
Key Performance Indicators (KPIs):
• 100% response rate to new inquiries within 48 hours.
• High customer and travel partner satisfaction scores.
• Timely and accurate management of reservations and service requests.
• Adherence to quality assurance standards and service protocols.
How to Apply:
Please apply via the LinkedIn job posting or email your resume to dfredericks@centurycruise.com.
The Clinical Research Associate is primarily responsible for carrying out the responsibilities involved in the execution of clinical trials.... ...monitoring, and conducted site close-out. Medical Device preferred, Pharma OK, CRO OKExperience Level:* - Entry Level ACL Digital
...future with Volt! Volt is immediately hiring Inspection & Repair Operator for a company located in Austin, TX . As a... ...instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Pay Rate Range :...
...Description BSA AML Analyst I Sitting Remote in Kansas MUST HAVE: Prior experience in Fraud investigations MUST HAVE: Prior experience recognizing and researching a variety of Fraud typologies Hourly Rate: 18-24/hr - Pay is dependent on knowledge, skills...
...The Dispatcher position is responsible for attending truck scales, determining volumes and weights of loads; collect gate fees, maintain accounting records, balance receipts, and prepare daily deposit. The position will act as a resource to truck and vehicle operators...
Job Summary We are looking for a compassionate LPN to join our growing team! The right candidate has a can-do attitude, a friendly demeanor, excellent interpersonal skills, and the ability to provide medical support to our clients in their homes. Benefits* Flexibility in...