Job Description
Job Description
How you'll help us Keep Climbing (overview & key responsibilities)
Join Delta Air Lines as a Flight Attendant
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
With service to over 290 destinations on six continents, Delta is proud to be the most awarded airline in the United States, being recognized as one of Fortune’s Best Places to Work and Forbes' Best Employers among other accolades.
Keep climbing and join us with a career as a Flight Attendant. You’ll:
- Prioritize the safety and comfort of all passengers
- Deliver exceptional customer service in a dynamic environment
- Use problem solving and communication skills to respond to in-flight needs with professionalism
- Represent Delta’s values with every interaction
We’re seeking individuals who:
- Thrive in an agile, fast-paced, team-oriented environment
- Communicate clearly and empathetically
- Are adaptable and solution-focused
What You Need to Know:
Delta is seeking both English-speaking Flight Attendants and Bilingual Flight Attendants (also known as LOD/Language of Destination) to join our In-Flight Services team. If applying for a Bilingual role, you must be fluent in English and the language you select on your application to be eligible. Bilingual languages include Czech, Danish, Dutch, French, German, Greek, Hebrew, Italian, Korean, and Swedish.
Since our flights operate day and night and all year-round, Flight Attendants must be flexible with their hours. Workdays include early morning, late nights, overnights, weekends, holidays, and extended hours as needed due to operational reasons.
New hires must successfully complete seven consecutive weeks of training located at our World Headquarters in Atlanta, GA. During this time, participants receive a training wage and some meals, as well as shared lodging for those who do not live within 25 miles of the training facility.
Once training is complete, Flight Attendants will report to their assigned base to join their 28000+ colleagues in In-Flight Service. We operate out of 19 bases, including Atlanta, Boston, Detroit, Minneapolis, and New York. Base options may vary based on operational need and differ for Bilingual, or LOD, Flight Attendants.
Key Responsibilities:
- Willing to support a global operation working non-traditional business hours i.e. early mornings, late nights, overnights, weekends, holidays
- Practice safety conscious behaviors in all operational processes and procedures
- Provide exceptional customer service
- Manage unexpected changes in a time-sensitive and stressful environment
- Answer questions and assist customers when necessary, particularly those with unique needs and circumstances
- Demonstrate consistent punctuality and reliability by reporting to duty as scheduled, regardless of time changes
- Remain adaptable to last-minute schedule adjustments and operational demands to ensure uninterrupted service delivery
- Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
- Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed
- Respond to and provide clear and accurate directions (verbally and/or non-verbally) to customers in the event of an emergency
- Make decisions that address issues keeping in line with Delta policies, procedures, and core values
- Prepare, serve, and sell beverages (including alcohol) and meals (which may include beef, pork, seafood, peanuts, etc.)
- Assist customers in lifting and stowing luggage into overhead bins
- Actively seek to ensure the safety and comfort of customers if an aircraft experiences delays or encounters turbulence
- Regularly make public address and safety announcements in compliance with company and federal standards
- Must be capable of performing duties in changing environments, including the physiological affects at altitude
What you need to succeed (minimum qualifications)
- Eligibility to work in the U.S.
- Be at least 21 years of age at time of application
- Have a high school diploma, GED, or High School Equivalency
- Ability to speak, read, write, and understand English fluently
- Ability to acquire and keep current a passport and travel documents to freely enter and exit places where Delta flies. Must have a valid passport with a minimum of 30 months validity remaining before first day of training. Additionally, non-US passport holders must be able to produce documents demonstrating their ability to exit and enter the United States without restriction
- Complete a pre-employment Department of Transportation (DOT) drug test, and comprehensive background check
- Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened
- Ability to open emergency exits and close aircraft doors weighing up to 60 pounds and use of a food/beverage cart requiring 32 pounds of force when pushing or pulling
- Demonstrates that privacy is a priority when handling personal data
- Embraces a diverse set of people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- Ability to work flexible hours, including nights, weekends, holidays, and extended hours when needed
- Ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting (i.e., pushing/pulling beverage or food carts and lifting and opening emergency aircraft doors)
- Ability to retrieve and store items in the overhead bins which can be as high as 74" from the floor
- Willingness to accept assignment to any Flight Attendant base after graduation from training, as dictated by the needs of the operation. Bilingual, or LOD, candidates will be required to stay within their assigned base for a minimum of 2 years after completing training
- Ability to attend and complete 7 consecutive weeks of paid training in Atlanta, GA at Delta’s In-Flight Training Center
- Flexibility to relocate or commute (i.e. standby travel) to and from your assigned base location and able to fly both International and Domestic routes
- Must be willing to change and adapt to meet the demands of the job, including dealing with scheduling changes on short-notice
- Must be willing to adhere to all corporate and departmental policies, including but not limited to, [1] Delta's Candidate Appearance Requirements (outlined in our Flight Attendant Hiring Process Guide, page 3) as well as Flight Attendant Appearance Requirements once you have graduated from training.
- Must adhere to the Delta Air Lines Flight Attendant Application Policy which outlines that candidates may submit one application (or re-apply) for the Flight Attendant role no sooner than 90 days & a new job posting number. Attempts to circumvent this policy, like creating multiple profiles, may result in automatic dispositioning of future applications and could lead to indefinite restrictions on applying for the Flight Attendant role or other positions within Delta.
What will give you a competitive edge (preferred qualifications)
- Completion of a degree beyond high school or GED preferred
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Job Tags
Temporary work, Relocation, Flexible hours, Night shift, Early shift,