The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#INDNORTH
Compensation Details
Pay Range $52,000-$90,000
...Job Description Job Description Looking for dependable, caring and fun personality live in care giver. Private Home Assistant Living 4 residents self dependent with some assistance needed. Duties: Are but not limited to assisting residents with daily ADL'S, set laundry...
...Description Job Description Paws Up, We're Hiring Pet Sitters & Dog Walkers! Are you an animal lover looking for rewarding work?... ...days will be spent bringing joy to all our fur-baby clients. You'll walk dogs with tails wagging, play with kitties until their purrs are...
...storage, scooter and wheelchair rental. + Handles assigned bank properly and performs account postings. + Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the daily operation of the Front Desk. + Compute...
...Mitchell Martin Healthcare is seeking a travel nurse RN Educator for a travel nursing job in Brooklyn, New York. Job Description & Requirements ~ Specialty: Educator ~ Discipline: RN ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days ~ Employment...
...Job Description Experience in Bartending and serving is required Job Description Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve snacks and drinks Assess customers needs and preferences...