Job Description

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.

We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow. 

Position Summary: As an EDI Integration Specialist I, you will own the end-to-end configuration, testing, and support of XML-based integration workflows between our platform and trading partners via SPS Commerce. You'll translate client requirements into validated XML schemas, drive projects through SPS Commerce validation, and serve as a key technical liaison for both new onboarding engagements and production support cases.

Key Responsibilities

• SPS Commerce Integration
  
  • Collaborate with clients and the SPS Commerce team to onboard, verify, and validate XML message schemas (e.g., Purchase Orders, Advanced Shipping Notices, Inventory) and label generation according to each trading partner's spec.
    
  • Upload/Trigger test files, review validation logs, and ensure zero-defect go-lives.
    

• Integration Change Management & Validation
  
  • Partner with internal Engineering teams to review requested changes for trading-partner integrations, ensuring requirements are clearly defined and scoped.
    
  • Validate and test proposed updates, such as field additions, element renames, or business-rule changes, against XML schemas and automation workflows.
    
  • Coordinate deployment of changes into SPS Commerce (and any middleware), verifying end-to-end accuracy and performance before promoting to production.
    
  • Maintain detailed change logs and collaborate on rollback or remediation plans to uphold SLAs and data integrity.
    

• API Testing & Validation
  
  • Use Postman (or equivalent REST client) to test web-service endpoints and payloads.
    
  • Validate calls, headers, authentication flows, and XML payload correctness.
• Project Management & Coordination
  
  • Lead multiple concurrent implementation projects from requirements gathering through go-live.
    
  • Track tasks, milestones, and risks in JIRA; maintain clear documentation in Confluence.
    
  • Provide timely status updates, meeting recaps, and integration summaries to internal stakeholders and clients.
    
• Troubleshooting & Support
  
  • Triage production issues, schema validation errors, payload mismatches, and connectivity problems drive root-cause analysis to resolution.
    
  • Log and track support tickets in Zendesk (when used), escalate appropriately, and follow up until closure.
    
• Continuous Improvement
  
  • Identify opportunities to automate repetitive tasks (scripts, templates, or tooling enhancements).
    
  • Contribute to best-practice guides, process improvements, and knowledge-share sessions.

Required Qualifications

• Hands-On Experience
  
  • 1–2 years working with XML schemas in a B2B/B2C integration context (ideally within SPS Commerce or a similar environment).
    
  • 1–2 years of client onboarding or implementation experience, translating specs into functional integrations.

• Technical Skills
  
  • Solid understanding of XML (XSDs, namespaces, transformations).
    
  • Practical experience using Postman (or similar API tools) for testing and validation.
    
  • Basic scripting or SQL skills (e.g., SELECT queries, simple Python/Bash) for data look-ups and payload verification.
    
• Tools & Methodologies
  
  • Familiarity with JIRA and Confluence for project tracking and documentation.
    
  • Experience with support-ticket systems such as Zendesk is a plus.
    
• Soft Skills
  
  • Strong analytical mindset, comfortable digging into raw XML payloads and logs to pinpoint issues.
    
  • Excellent organizational skills, juggling multiple projects and supporting cases against SLA checkpoints.
    
  • Clear written and verbal communication, capable of crafting concise client-facing updates and technical docs.

Preferred Qualifications

• Prior exposure to ANSI X12 standards (secondary to XML expertise).
  
• Experience with middleware platforms or custom integration frameworks.
  
• Knowledge of warehouse/3PL terminology and basic order-to-cash workflows.
  

Perks:

• Company company-provided equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness (availability dependent on location)

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what's right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

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