DocuSign CLM System Administrator Job at Delta System & Software, Inc., San Francisco, CA

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  • Delta System & Software, Inc.
  • San Francisco, CA

Job Description

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1. System Administration & Platform Management

  • Administer and maintain DocuSign CLM and eSignature environments, ensuring system uptime, performance, and scalability.
  • Configure user roles, permissions, security policies, groups, access controls, and authentication mechanisms (SSO, SAML, OAuth).
  • Implement advanced DocuSign Admin settings, including Data Masking, Signing Order, Auto-tagging, and Workflow Routing.
  • Perform DocuSign Connect webhook configurations for real-time event notifications and integrations.
  • Monitor and maintain system logs, audit trails, and compliance reports.

2. Workflow Automation & Customization

  • Design and optimize automated contract workflows, template-based approvals, and advanced routing logic in DocuSign CLM.
  • Develop and manage Smart Clauses, Conditional Workflows, Field Validations, and Advanced Document Assembly.
  • Automate document generation, storage, and retrieval using DocuSign PowerForms, Bulk Send, and Envelope Custom Fields.
  • Implement Intelligent Document Recognition (IDR), OCR-based metadata extraction, and AI-driven contract analytics.

3. API Integration & System Connectivity

  • Develop and maintain custom API integrations between DocuSign CLM/eSignature and ERP, CRM, HRIS, procurement, and legal platforms (e.g., SAP, Workday, Salesforce, Coupa, Oracle, NetSuite, ServiceNow).
  • Implement DocuSign REST API v2.1 for dynamic envelope creation, signing workflows, and document retrieval.

4. Security, Compliance & Risk Management

  • Implement and enforce data security, encryption policies, access controls, and multi-factor authentication (MFA) for DocuSign environments.
  • Ensure compliance with GDPR, SOC2, HIPAA, FedRAMP, and industry-specific contract regulations.
  • Manage document retention policies, audit logging, and digital certificate configurations.
  • Conduct periodic security audits and penetration testing for risk assessment.

5. User Support, Training & Change Management

  • Provide technical support, troubleshooting, and system issue resolution for DocuSign CLM and eSignature users.
  • Develop and deliver end-user training, knowledge base articles, and best practice guides.
  • Work with business stakeholders to gather requirements, enhance system usability, and drive adoption.
  • Act as primary technical liaison between DocuSign, internal IT teams, and third-party vendors.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Administrative
  • Industries

    IT Services and IT Consulting

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Job Tags

Contract work,

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