Job Description

Salary: $89,700 - 162,150 per year Requirements:

• Extensive experience with Tier 2 system administration and/or Tier 3 engineering of Linux based servers/systems.
• Strong experience with Scripting/Automation using Microsoft PowerShell, Linux shell scripts, or other scripting languages.
• Experience managing Oracle databases.
• Experience with Radiant Logic.
• Experience managing Web Logic.
• Experience with TomCat and Apache web services.
• Extensive experience interacting with customers to handle service inquiries and problems.
• Strong experience troubleshooting issues in a growing environment.
• Strong experience with log reviews, incident analysis, and identification of issue trends.
• Experience with server patch management methodologies.
• Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services.
• Experience implementing system patches and upgrades with minimal downtime to customers.
• Strong oral and written communication skills.
• Track record of working effectively within a team, and supporting peers toward improved processes and results.
• Experience with IT Service Management solutions such as Service Now or Remedy.
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
• Preferred Qualifications:
• Linux Administration Certification (i.e. Linux+, LFCS, or RHCSA).
• Education:
• Bachelor's degree with 8 years of relevant experience, Master’s degree with 6 years, Associate’s with 10 years of related experience, or High School Diploma with 12 years of related experience can be used in lieu of Bachelor’s degree.
• Security Clearance:
• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with specific Polygraph required for the position OR TS/SCI and willingness to obtain and maintain a polygraph.
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Responsibilities:

• Interact with customers to handle service inquiries and problems.
• Oversee implementation, troubleshooting, and maintenance efforts for DIAS systems such as Oracle OID, OVD, and OIF, Apache, TomCat, and Radiant Logic. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Manage databases, web servers, and LDAP services.
• Create and manage accounts within the system to allow users to authenticate properly with external services. Utilize SQL Developer Studio, Apache Directory Studio, and Radiant Logic to manage database/LDAP entries.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Troubleshoot complex issues and determine fix actions, document change requirements, and implement changes to production systems.
• Oversee knowledge management for the team by coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
• Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel.
• Establish comprehensive availability and capacity management solutions using lessons learned.
• Manage major projects to include deployment of new servers, upgrades of OS and software, Linux server certificate replacements, and routine patch management.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment via after-hours emergency support, planning and scheduling downtime, and routine maintenance scheduling.
• Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
• Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel.
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Technologies:

• Cloud
• Support
• LDAP
• Linux
• Oracle
• PowerShell
• SQL
• Security
• Tomcat
• Web
• Office 365

More:

Leidos is seeking a Senior System Administrator to maintain a large enterprise IT contract for the DOD. In this role, you will support operations across multiple enclaves, classifications, and time zones. You will provide systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment for our customer's custom DoDIIS Identity Attribute Service (DIAS) system based on Linux. You will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for our customers.

As a candidate, you should be technical, customer-oriented, and familiar with utilizing Linux, Oracle, SQL, and Radiant Logic tools and software in addition to IT Service Management software such as Service Now or Remedy. You should be detail-oriented to appropriately capture customer inquiries and possess excellent oral and written communication skills to communicate effectively with customers and leadership, properly documenting problems and resolutions. You will be responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role, examining complex customer problems, suggesting and implementing appropriate corrective action, troubleshooting authentication and access issues, and evaluating recurring problems to initiate solutions for preventing recurrence.

Job Tags

Full time, Contract work,

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