Job Description

Job Description

Customer Success Manager

$60-65K

About the job

Looking for a place to get your marketing career started and be part of a growing and dynamic creative and digital agency? Then P11creative is a place where you can fulfill that goal and become an integral part of our team, supporting a talented group of creatives and industry leaders.

P11creative — a leading creative and digital marketing studio exclusively focused on the real estate industry, headquartered in Newport Beach, California—is seeking a Customer Success Manager to work with our business development and account management team. Your primary focus will the management of day-to-day tasks to ensure continued success for our clients and the enhancement of our business in a high-paced, multi-faceted industry.

Who is P11?

For more nearly 40 years P11 has helped owners, developers and property managers in all stages of marketing from the initial brand vision through the final design and execution of fully immersive brand experiences to bring real estate communities to life with personality and authenticity. From luxury multifamily, new home building, retirement and senior living, to large master-planned communities throughout the world, our creative, strategic and digital expertise is designed to craft compelling brand stories, accelerate lease-ups, and drive sales.

What Makes You the Perfect Fit?

You truly love and thrive on organization, maintain strong time management skills, have an eye for the details, and an eagerness to collaborate to implement initiatives. Those key traits will make you perfect for P11. Your positive attitude, strong work ethic and keen sense of prioritizing are key to providing support that will keep the team efficient and clients happy. You are comfortable with both internal and client-facing communication, written and oral. Your knack for staying on top of deadlines makes our business sing. You’re looking to learn and seeking the opportunity to grow in this role as P11 hits chart topping records.

If this sounds like you, let’s chat.

Main Responsibilities

• Work in tandem with the account team to develop and implement various initiatives in a timely manner. That includes:
• Day-to-day contact with internal agency counterparts
• Traffic marketing projects between various internal departments efficiently and in a manner that maintains a steady workflow. Accurately and on deadline
• Help research, gather and organize information and insights for development of creative presentations, client reports, and proposals
• Provide logistical support for client meetings by:
• Preparing meeting agendas and necessary presentation materials
• Taking notes and preparing necessary reports with input and direction from the account team
• Working with creative team members to prepare materials for client presentations

· Review copy, artwork and proofs as assigned by the account team to ensure compliance with standard agency approval process

· Maintain the highest form of accuracy on all work produced, reviewed and delivered to internal teams, clients, and vendors

· Remain cognizant of all client activities and deadlines

• Provide clients with exceptional and effective customer service
• Track client jobs and accurately enter time and expenses in the agency’s project management software
• Maintain effective verbal and written communication skills
• Desire to accept mentoring and guidance from the account team and other team members in an effort to grow marketing skillset

Qualifications

• BS/BA degree in marketing, communications or related field
• Past account coordinator/services work or internship experience desired
• Minimum one to two years of agency experience in an account management or client-facing role
• Confident, positive attitude and ability to problem solve
• Strong attention to detail
• Exceptional customer service skills
• Effective time management and prioritization skills
• Solid knowledge of marketing principles
• Experience working at an advertising agency, specifically in real estate is a plus
• Microsoft Office

Featured benefits

• Fully remote office
• Flexible PTO
• Medical insurance
• Dental insurance
• 401(k)

Equal Opportunity Employer

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