Customer Success Manager Job at Brightsmith, Charlotte, NC

MVUwKy8wcC9qWlR2NEQ1Ly9BTWNoZUVIOVE9PQ==
  • Brightsmith
  • Charlotte, NC

Job Description

Customer Success Manager - Automation Technology

📍 Location: Hybrid in Charlotte, North Carolina Office

💰 Salary: $130,000 - $160,000 + bonus

Brightsmith is currently working with a market-leading automation technology company based in Charlotte, NC. They offer cutting-edge solutions that simplify and automate the customer journey, from lead generation through provisioning and billing, while providing advanced tools for network and infrastructure management. They are focused on the ISP and fibre optics markets and are breaking into the utilities and energy sector.

They are now looking for a Customer Success Manager to lead customer onboarding, growth, and satisfaction initiatives. This is a fantastic opportunity for professionals looking to manage a team, lead client relationships, and build deep expertise in rapidly expanding energy markets.

Key Responsibilities

  • Develop customer success strategies aligned to business goals and market opportunities, particularly within the utilities sector.
  • Design scalable processes for customer onboarding, adoption, and lifecycle management.
  • Define clear roles and responsibilities for internal teams and customers to support seamless project execution.
  • Serve as the primary point of contact for customer stakeholders, driving communication and proactive issue resolution.
  • Continuously improve customer engagement processes to enhance satisfaction and efficiency.
  • Monitor success metrics and provide data-driven insights to internal teams.
  • Collaborate closely with sales, product, and support teams to deliver a cohesive customer experience.
  • Oversee the development of customer training and education programs.
  • Act as the voice of the customer, providing feedback to internal teams to support ongoing product and process improvements.
  • Manage an existing team of Project Managers & Sales Engineers.

Ideal Candidate

  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
  • 5+ years experience managing customer-facing teams and projects in software, telecommunications, fiber, or infrastructure-related industries .
  • Prior experience with FTTH (Fiber to the Home) deployments or network operations is a plus.
  • Exposure to PON technology or active network equipment is a bonus.
  • Strong leadership, organizational, and problem-solving skills.
  • Comfortable working in fast-paced, evolving environments with multiple stakeholders.

Benefits

  • Competitive compensation package
  • Travel reimbursement & phone allowance
  • Medical benefits & 401k

Job Tags

Similar Jobs

CommonSpirit Health

Hospitalist, Pediatric Hospitalist Opportunity in Northern California Job at CommonSpirit Health

 ...Job Description Full Time Pediatric Hospitalist Position in CA Private physician group is seeking full-time BC/BE pediatrician for a pediatric hospitalist position at St. Josephs Medical Center in Stockton, CA. We are looking for personable, energetic, and compassionate... 

Sunny View Vacations

Remote Travel Agent Job at Sunny View Vacations

 ...Remote Travel Agent Commission-Based | Be Your Own Boss Are you passionate about travel and helping others create unforgettable experiences? Imagine turning that passion into a rewarding business opportunityall while working from the comfort of your home or anywhere... 

Acumen

Executive Coach Job at Acumen

 ...Job Description Job Description Growth Catalyst Executive Coach & Peer Advisor Location: U.S. Flexible / Remote-Friendly Type: Business Opportunity (Non-Salaried | Revenue-Share Model) Company: Acumen Are you a former CEO or Business Owner ready... 

Cardinal Health

Warehouse Associate (1st shift) Job at Cardinal Health

 ...What Warehouse Operations contributes to Cardinal Health Operations is responsible for materials handling and product distribution...  ...Qualifications We are open to candidates with little to no warehouse experience. If you are comfortable working in a fast-paced, goal-oriented... 

Aspirus

MEDICAL LABORATORY SCIENTIST / MLT - LAB Job at Aspirus

 ...BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Howard Young Medical Center in Woodruff, WI is seeking a MEDICAL LABORATORY SCIENTIST / MLT to join our team! Will consider either MLS or MLT The Medical Laboratory Scientist performs...