Customer Service Representative Job at Executive Lawn Care, Mckinney, TX

MkU0dzlFNTdqSm5nNno5MitRTWNoZVFBOXc9PQ==
  • Executive Lawn Care
  • Mckinney, TX

Job Description

Customer Care Advocate Job Description Mission:

The Client Care Advocate is responsible for providing exceptional service to all incoming phone calls, text messages and emails from current or potential clients, as well as our internal departments.

Our organization has created a strong reputation for providing well above average customer service for many years. This position requires an individual to not only maintain this reputation but help it improve by following a strict process and procedure with every client interaction, with an understanding of the high value and importance of this role.

Scope of Work:

The Client Care Advocate is the first line of customer service. They are first to respond to emails, phone calls, and text messages. The expectation is the client's concern should be handled in a single interaction whenever possible. Ongoing education will be provided to better assist the client experience. The Client Care Advocate reports directly to the Client Care Coordinator.

Primary Responsibilities:

  • Learn and maintain knowledge of all service offerings, processes, and procedures.
  • Provide service information to clients.
  • Facilitate and set up sales.
  • Answer calls, respond to emails and text messages within 24-hours.
  • Update and maintain client accounts (accurate information, payment methods, etc.).
  • Monitor tickets across the company.
  • Provide team members with any necessary information about a specific job through proper note taking.
  • Maintain ongoing communication with field operations, administrators, management and clients.
  • Assist in projects or tasks assigned by Leadership

Job Requirements:

  • High-energy and upbeat personality
  • 2 to 4 years of customer service experience
  • Ability to handle situations where multitasking is required.
  • Conflict management and resolution skills.
  • Knowledge of email protocols, etiquette, and organization.
  • Common computer and typing skills.
  • Proficiency in Microsoft Office or Google Suite.
  • Time management skills.
  • High school diploma or equivalent.
  • Must be able to pass a criminal background check.
  • Familiarity with client management systems is a plus (i.e.Service Autopilot).
  • Bi-lingual is a plus
  • 40+ hours per week. Possible weekend coverage when needed.
  • Must have a designated work space at home
  • Must have high speed internet access at home

Working Conditions

The Client Care Advocate works in person 5 days each week, using a computer and phone, for long periods of time. They are sitting for the majority of their shift. A shift will vary between 8am and 7pm, based on seasonal demands and may require additional weekend hours.

Job Benefits

  • Phone allowance.
  • Computer provided (as needed)
  • Health, dental, and vision benefits available after 60 days.
  • 401k
  • PTO

Job Expectations

As a team member, you are expected to provide a professional and friendly service to all of our clients, vendors and team. Every client should have their phone calls and/or emails returned within 2 hours of the time they tried to contact us. Again, you are expected to juggle multiple tasks at once while maintaining a positive attitude and demeanor. You should communicate with your direct report if you feel you are unable to complete certain tasks so he or she can help when possible.

Job Tags

Seasonal work, Shift work, Weekend work,

Similar Jobs

Dollar General

STORE MANAGER CANDIDATE in Winder, GA Job at Dollar General

 ...new career in one of our many convenient Store locations, Distribution Centers, Store Support...  ...housewares and seasonal items at everyday low prices in convenient neighborhood...  ...Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the... 

DoorDash

DoorDash Delivery Driver - No Experience Needed Job at DoorDash

 ...DoorDash Delivery Driver - No Experience Needed at DoorDash summary: As a DoorDash Delivery...  ...role allows you the freedom to work independently, utilizing your own vehicle or bike. With...  ...their doors. Dashers are third party contractors who deliver for merchants to customers... 

i.g. Burton

General Motors Sales Associate - Lewes, DE Job at i.g. Burton

 ...General MotorsSales Associate - Lewes, DE If youre ready to kick your sales career to the next level? Now is the perfect time to join our Sales Team at i.g. Burton of Lewes. This isthe opportunity for you to turn your sales skills, excellent customer service and... 

Visiting Angels of Kansas City

Companion Caregiver for Seniors - Full/Part Time Immediate Openings in Kansas City Job at Visiting Angels of Kansas City

 ...not just providing care - you're enriching lives.How You'll Make a Difference* Create safe, comfortable environments where seniors thrive* Support daily wellness by assisting with medications and therapy exercises* Preserve dignity through thoughtful personal... 

Signal Mountain

PRN Resident Assistant/Care Aide/Caregiver Job at Signal Mountain

 ...TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout...  ...living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care....