Job Description
Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
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Job Description
Provide technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure.
Key Responsibilities:
Troubleshoot and resolve technical issues in:
Verint ecosystem
Five9 Omnichannel
ERR/ERR PCI/EAR systems
Custom applications
Aceyus reporting
Cresta
Perform health checks and system monitoring
Handle P1/P2 incidents and escalations
Implement and coordinate changes
Create and maintain technical documentation
Support problem management activities
Assist with vulnerability remediation
Qualifications
7+ years in technical support roles
Strong Experience with/Deep working knowledge of:
Contact center technologies
Cloud platforms (GCP/AWS)
Java programming
Software architecture
Data flow and integration
Understanding of HIPAA compliance
Strong troubleshooting skills
Experience with monitoring tools
ServiceNow expertise
Required Competencies:
Strong problem-solving abilities
Excellent communication skills
Team collaboration
Process-oriented mindset
Customer service focus
Ability to work under pressure
Time management skills
Special Circumstances:
Must be available for extended hours during:
Annual Enrollment Period (Oct-Dec)
Welcome Season (January)
Onshore roles may require onsite presence during critical periods
Must be able to join immediate response calls when on-call
Additional Information
Location:
United States (Remote with occasional travel to Scottsdale AZ/Hartford CT)
All your information will be kept confidential according to EEO guidelines.
Job Tags
Immediate start, Remote job,
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