Call Center Agent Job at Serenity Healthcare, Atlanta, GA

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  • Serenity Healthcare
  • Atlanta, GA

Job Description

Job Description

Job Description

PCC (Patient Care Coordinator)  
Onsite – Sandy Springs, GA

 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.

 
Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). 

 
Benefits
  • Accelerated healthcare career growth – rapid advancement opportunities

  • Insurance benefits (Medical, Dental, Vision) and 401K

  • 20 days off annually (10 PTO days and 10 Holidays)

  • Employee access to Serenity’s treatment options 

  • Access to corporate onsite gym, game room and other amenities 

  • Open to full or part time

     

Responsibilities

  • Connecting with patients via phone

  • Help solve problems and educate patients about TMS and Ketamine

  • Coordinate with clinics for patient care

  • Other relevant duties as needed.

     

Qualifications

  • High School Diploma/ GED.  

  • Strong customer service mindset.

  • Previous experience in customer service required

  • Excellent verbal and written communication, and basic math skills.  

  • Well-versed in de-escalation skills and ability to connect with individuals.

     

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

 
Learn More About Us

  • About Serenity Healthcare

  • Serenity’s Provided Services

  • Meet our Patients

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Job Tags

Full time, Part time, Work at office,

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