Job Description
Duties and Responsibilities - Greet and serve guests at the bar
- Pour drinks, using standard pour according to specifications
- Serve drinks to guests, along with filling orders for food and cocktail servers
- Handle cash and credit cards transactions
- Clean and change trash cans as necessary
- Fill and clean ice bins
- Stock beers and wine coolers
- Clean shelving, stainless steel, mixers, cups, blenders and soda guns
- Notify manager if a guest is becoming intoxicated or rude to other guests and team members
- Follow uniform and grooming specifications
- Communicate with support crew and management
- Serve food if requested
- Operate bar equipment
- Unpack deliveries and stock bars
- Change beer kegs
- Record accurate tip out sheet
- Abide by all state federal and corporate requirements pertaining to serving alcohol
- Maintain proper and adequate set-up of the bar on a daily basis. This includes requisitioning and Stocking of all beer, wine, spirit, paper products, straws and stirrers, condiments and produce Based on projection from the daily function sheet
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes
- Responsible for maintaining stock, cutting and storing of all fresh fruits and vegetables garnishes, juices and other perishables daily to ensure product quality
- Input orders into a register at the point of sale and creates a check for each guests, including those served by other beverage servers to maintain accountability of all beverages served.
- Check identification of guests ensuring alcohol is being served only to those patrons of legal drinking age
- Must have alcohol training certification (TAM/TIPS)
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Southern Management's policies and procedures
Skills Required - Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software:
Key Performance Indicators - Exhibits the following performance expectations:
- Teamwork
- Dependability
- Communication
- Understands Role, Responsibilities and Job Skills
- Time Management and Planning
- Quality of Work
- Safety
- Adhere to response time policy
- Adhere to schedule/work hours
- Cooperate professionally with other departments to accomplish the goals of the department
- Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
- Work is completed in a timely, professional manner, based on expectations and deadline
- 1 years demonstrated Bar experience in a hospitality or food and beverage environment
- High School Diploma or equivalent required.
Southern Management Companies, LLC
Job Tags
Holiday work, Local area, Immediate start, Gangs, Weekend work,