This position is responsible for assisting regional Customers with technical issues related to the start-up, maintenance, overhaul, repair, and troubleshooting of centrifugal, rotary screw, and reciprocating air compressors.
Responsibilities Include:
With a high degree of customer service, install and service air compressors, air compressor products, and accessories
Provide on-site technical support, service, preventative maintenance, testing, and repair of customer’s air compressor equipment
Act as a source of knowledge for customers and co-workers with the ability to explain system capabilities and operations along with features and benefits
Understand customer needs, answer questions, recommend corrective actions, and optimize sales to exceed customer expectations
Complete all necessary paperwork, including work orders, service orders, customer contracts, and company forms
Consistently exhibit professional appearance and conduct
Follow all safety procedures, environmental guidelines, and company rules and regulations
Manage unused materials
Qualifications:
HS Diploma or equivalent; college degree preferred
Minimum 5 years of air compressor service technician experience required
Knowledge of air compressor or other pneumatic mechanical equipment with strong electrical knowledge preferred
Technical aptitude, analytical ability, problem-solving, and process analysis skills are essential
Ability to comprehend and utilize written technical information in the form of technical manuals, parts books, and relevant publications is essential
Solid understanding of how to create a highly satisfied customer
· Strong communication skills including the ability to listen attentively and to communicate information clearly and effectively
· Experience using mechanic tools, basic hand tools, pipe installation tools, and equipment maintenance knowledge required
· Good judgment skills with the ability to make timely and sound decisions
· Ability to travel to customer sites, off-site meetings, company-related functions, at times with short notice
· Must be self-motivated, with the ability to work independently within a team-focused environment
· Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
· Ability to move frequently, including walking, stooping, bending, squatting, and kneeling; lift 25 to 50 pounds
· Must Maintain a valid driver’s license and good MVR
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